L2 Application Support Engineer – IBM WebSphere Commerce (WCS)

Springfield, VT - USA

Monthly Salary: Not Disclosed

Posted on: 5 hours ago

Vacancies: 1 Vacancy

Job Summary

We are seeking an experienced L2 Application Support Engineer to provide operational support for our mission-critical WebSphere Commerce Suite (WCS) 8.x e-commerce platform. This role requires strong troubleshooting skills proactive monitoring and incident response capabilities to ensure optimal performance and availability of our online commerce systems.

Technical Skills

3-5 years of experience in application support or technical support roles

2 years hands-on experience with WebSphere Commerce Suite (WCS) 8.x or similar e-commerce platforms

Experience with database technologies (DB2 Oracle SQL Server) and basic SQL skills

Basic knowledge of Linux/Unix systems and command line operations

Knowledge of web technologies (HTTP/HTTPS load balancers web servers)

Experience with monitoring tools such as AppDynamics Dynatrace or similar APM solutions

Key Responsibilities

Incident Response & Troubleshooting
Monitoring & Performance Management
Application Operations
Database Support & Integration
Documentation & Knowledge Management

TCS Employee Benefits Summary:

Discretionary Annual Incentive.
Comprehensive Medical Coverage: Medical & Health Dental & Vision Disability Planning & Insurance Pet Insurance Plans.
Family Support: Maternal & Parental Leaves.
Insurance Options: Auto & Home Insurance Identity Theft Protection.
Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.
Time Off: Vacation Time Off Sick Leave & Holidays.
Legal & Financial Assistance: Legal Assistance 401K Plan Performance Bonus College Fund Student Loan Refinancing.

Salary Range-$120000-$150000 a year