Service Management Solution Architect

Tainan City - Taiwan

Monthly Salary: Not Disclosed

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices we use every day. As the foundation of the global electronics industry Applied enables the exciting technologies that literally connect our world like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology join us to deliver material innovation that changes the world.

What We Offer

Location:

TainanTWN

Youll benefit from a supportive work culture that encourages you to learn develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possiblewhile learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials we care about the health and wellbeing of our employees. Were committed to providing programs and support that encourage personal and professional growth and care for you at work at home or wherever you may go. Learn more about our benefits.

Service Management Architect leads the technical execution of enterprise post-sales Service Management and Resource Scheduling platforms enhancing the digital customer experience. This role is responsible for architecting scalable secure and integrated solutions that support Service management with Service Cases Resource Scheduling Labor confirmations Part Ordering and Part Returns. The role will partner with business stakeholders product owners and engineering teams to deliver seamless digital journey.

Key responsibilities:

Define and execute the IT programs for Service execution aligned with business growth and digital transformation goals.
Lead cross-functional teams across IT product UX and business operations to deliver key capabilities across phases of the equipment lifecycle.
Drive platform modernization and integration with ERP (e.g. SAP S/4HANA) CRM and billing systems.
Serves as subject matter expert and manages personnelperforming the build test and deployment of complex business application solutions.Validates and ensures design integrity of business process/business application solutions to address complex cross functional needs
Solves unique and complex problems with broad impact on the business requires conceptual and innovative thinking to develop solutions.
Ensures these solutions are technically sound cost effective and adhere to accepted industry best practices.
Oversee software application functional specification development and configuration for complex individual projects and/or across multiple concurrent projects. Develops testing and data conversion strategies

Experience:

10-12 years of experience in IT roles with 10 years in Service Management for Service/Maintenance and Parts/Products Resource scheduling and dispatching on digital platforms.
Working experience & knowledge in the after-market Sales & Service activities of discrete product manufacturing global companies such as Service Case execution resource scheduling resource assignment and dispatching Labor confirmation Pass down reporting Part ordering Sales orders Part Confirmation Part return processes Installed Base Warranty Management SLAs and Entitlements
Implementation experience for service management process using SAP S/4HANA SAP ERP SAP Field Service Management FSM SAP CRM SAP Service and Asset Manager SSAM SAP Sales/Service Cloud V2 is desired.
Experience in Fiori apps and SAP CRM WebUI configuration including business roles navigation and UI enhancements.
Proven cross-functional integration knowledge with SAP SD FI and related modules.
Extensive experience in CRM Middleware operations BDoc monitoring replication and issue resolution.
Strong documentation capabilities including Functional Specifications (FS) process design documentation and solution mapping.

Interpersonal Skills:

Excellent communication leadership and solution architect skills.
Acts as a trusted partner who understands the customers business objectives.
Strong stakeholder engagement skills.
Ability to work effectively in a fast-paced dynamic and global environment.
To succeed the role requires a high capacity for complexity and a strong ability to understand business needs.

Education Qualifications:

Bachelors or Masters degree in Computer Science Information Systems or related field.

Travel: up to 10%

Additional Information

Time Type:

Full time

Employee Type:

Assignee / Regular

Travel:

Yes 10% of the Time

Relocation Eligible:

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race color national origin citizenship ancestry religion creed sex sexual orientation gender identity age disability veteran or military status or any other basis prohibited by law.

Required Experience:

Staff IC

Who We AreApplied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips the brains of devices...