IT Service Desk Technician
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Job Location:
Murfreesboro, TN - USA
Monthly Salary:
Not Disclosed
Posted on:
13 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Title
IT Service Desk Technician
Department
Client Services IT Help Desk
Salary
Commensurate with experience
Job Summary/Basic Function
Serves as a point of contact for faculty staff and students seeking technical assistance with university information technology systems and services. Provides tier 1 level troubleshooting and resolution for technical issues including desktop/laptop hardware and software mobile devices peripherals enterprise applications network connectivity cloud services email systems and web-based tools. Delivers timely support through multiple channels including phone email chat walk-in service and ticketing systems to maximize user productivity and minimize service disruptions. Resolves common technical issues at first contact whenever possible escalating more complex problems to senior technicians tier 2/3 support or specialized teams as appropriate. Assists with training student employees and contributes to knowledge base documentation. Supports the research instructional and administrative technology needs of the university community while maintaining exceptional customer service standards. Performs other duties as assigned.
Required Education
Associates degree in computer science or related field is required. Bachelors degree in computer science computer information systems or related field preferred.
Required Related Experience
One (1) year of experience in a user support environment is required.
Documents Needed to Apply
Resume Required
MTSU offers a comprehensive benefits package including but not limited to the following:
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MTSU is an equal opportunity employer. All qualified individuals are encouraged to apply. Proof of U.S. citizenship or eligibility for U.S. employment is required before employment (Immigration Control Act of 1986). Clery Act crime statistics for MTSU are available at by contacting MTSU Public Safety at . For individuals requiring reasonable accommodation to apply:In compliance with the Americans with Disabilities Act Amendments Act (ADAAA) if you have a disability and would like to request an accommodation to apply for a position with MTSU please call or email |
Application Review Date:July 30 2026; for optimal consideration please apply before April 13 2026
Required Experience:
IC
Key Skills
About Company
Find YOUR Blue Large campus. Small town feel. Five-time Princeton Review Top 389 Colleges. Devoted to student success. Nearly 300 majors and concentrations. We are #trueBLUE. Campus Life >Campus Tour > Welcome CUSTOMS students and families! Value Best value in Tennessee Lowest tuition ... View more
