Head of Legal Operations
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About Us:
At Sitecore our mission is to simplify how brands reach engage and serve people by delivering intelligent personalized digital experiences that connect the world. We empower the worlds most iconic brands to build lifelong relationships with their customersseamlessly smartly and at scale.
As the leading provider of agentic digital experience software Sitecore brings together content commerce and data into one composable platform that enables brands to deliver millions of meaningful adaptive experiences every day. Trusted by global leaders such as American Express Porsche Starbucks and LOréal Sitecore helps brands transform engagement through experiences that are not only personalized but predictive and dynamic.
Our foundation is our peoplea diverse passionate and collaborative global team spanning over 25 countries. We believe that every experience matters and that belief starts with how we work together. Our values guide how we lead innovate and connect. They are the behaviors that bring our mission and vision to life every day in every interaction.
As we continue to evolve we are actively cultivating AI skills across our teams to unlock new levels of creativity efficiency and insight. From engineering to customer experience AI capabilities are becoming integral to how we design build and deliver the next generation of digital experiences.
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About the Role:
We are looking for a Head of Legal Operations to lead Legal Operations for Sitecores global Legal team.
This is a high-impact role for someone who enjoys building and improving how legal teams work. You will help shape the systems processes tools and reporting that enable Legal to scale effectively with the business. Working closely with Legal leadership and cross-functional partners you will drive operational excellence across legal service delivery legal technology outside counsel management knowledge infrastructure and continuous improvement.
This role is based in London and is ideal for someone who combines strong operational execution with good judgment a practical mindset and enthusiasm for building a modern tech-enabled legal function.
What Youll Do:
- Lead Legal Operations for a global Legal team and help set priorities drive execution and improve how Legal supports the business.
- Design and improve scalable legal processes workflows and intake models to drive efficiency consistency and visibility.
- Own and evolve Legals technology landscape including implementation optimization adoption and day-to-day management of legal tools and AI-enabled solutions.
- Help simplify and scale legal support through better templates playbooks guidance self-service resources and operational processes.
- Partner with Legal leadership on metrics dashboards and reporting across workload cycle times spend and team performance.
- Support Legal budget management and outside counsel operations including spend tracking vendor management and value optimization.
- Oversee Legals knowledge infrastructure including internal resources repositories and practical guidance materials.
- Partner cross-functionally with teams such as IT Finance HR Security Privacy Product and Go-to-Market to improve how workflows into and across Legal.
- Lead change management and continuous improvement initiatives that strengthen Legals effectiveness scalability and business impact.
- Support adoption of automation and AI across Legal in a practical and responsible way.
What You Need to Succeed:
- A minimum of 5 years of experience in legal operations legal project management legal technology or a similar role within an in-house legal team law firm or fast-paced technology business.
- Strong experience selecting implementing and improving legal processes and legal technology platforms including contract lifecycle management and workflow tools.
- Experience using data and reporting to improve performance inform decisions and manage resources effectively.
- Strong understanding of how in-house legal teams support commercial product and corporate priorities in a global business.
- Experience in leading change driving adoption and bringing structure to ambiguous or fast-moving environments.
- Strong communication and stakeholder management skills with the presence and judgment to work effectively with senior leaders and cross-functional partners.
- High degree of ownership sound judgment and attention to detail with the ability to manage multiple priorities and execute with pace.
- Collaborative practical and service-oriented approach with strong credibility and trust-building skills.
- Interest in AI legal innovation and modern ways of working including responsible governance of new tools.
- Willingness to travel occasionally.
- Based in London with the right to work in the United Kingdom.
Additional Skills That Could Set You Apart:
- Experience supporting or leading legal operations in a SaaS or broader technology company.
- Experience with legal knowledge management contract standards self-service models or outside counsel management.
- Law degree or prior legal training.
- Additional language skills.
Sitecore is proud to be an equal opportunity workplace. We are committed to equal employment opportunity without unlawful regard to race color ancestry religion gender national origin sexual orientation age citizenship marital status disability veteran status or any other local legally protected characteristic.
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About Company
Sitecore connects content, data, and personalization in one AI-powered platform. Move faster, work smarter, and create experiences that redefine what’s possible.
