Field Retail Training Specialist, Europe WM

As a Field Retail Training Specialist Europe you will ensure that premium service is consistently delivered across all pointofsale touchpoints. You will drive conversion net sales and customer loyalty by designing improving and delivering highimpact training programs that elevate brand image and retail excellence. 

You will create and maintain training content implement seasonal learning plans and provide instore coaching to ensure strong execution of service and product expertise. You will act as a key partner to Retail Wholesale and crossfunctional teams to support store performance and employee development. 

You will also manage the global retail training community coordinate major internal training events and support new store openings through onboarding and operational readiness. 
 
The role can be based in London Paris or Annecy and requires traveling up to 70% of the time to our stores across Europe. 

Your main responsibilities 

Design and deliver impactful training programs 

• Create update and maintain training content in alignment with brand product and operational strategy.   
• Develop seasonal training materials for global retail teams across all store formats and wholesale partners.   
• Apply instructional design principles to ensure effective learning engagement and application in store.   
• Deliver instore training sessions during visits and participate in onboarding for new openings and new staff.   

Strengthen retail capability across regions 

• Contribute to leadership management and talent development training (facetoface and digital). 
• Build and execute seasonal training plans for key Epicenter cities. 
• Analyze store KPIs and instore behaviors to adjust training and maximize impact on performance. 
• Coach store teams on customer experience speech attitude and product expertise to support sales growth. 

Coordinate global retail training activities 

• Manage and animate the global training community. 
• Lead the organization of internal training events and deliver expert sessions. 
• Collaborate with internal stakeholders (Product Brand Learning & Development Talent Acquisition Retail Operations District Managers) to ensure training is aligned with business needs. 

Ensure highquality execution and operational ownership 

• Oversee the validation of trainingrelated quotations and creation of Purchase Orders. 
• Manage training budgets within your scope and ensure cost discipline. 
• Work with external partners to produce highquality training materials. 

Qualifications :

Essential skills & experience 

• You possess 3 to 5 years of relevant experience in retail training & development (field training elearning facilitation) ideally as a Store Manager. 
• You have strong presentation and facilitation skills with the ability to engage diverse audiences. 
• You have experience applying instructional design methods and creating digital learning content. 
• You have strong analytical skills with the ability to interpret KPIs and store performance indicators. 
• You have the ability to manage multiple projects and meet seasonal deadlines in a fastpaced environment. 
• You have strong computer skills and ability to quickly learn new content creation tools 
• You have an understanding of retail operations and omnichannel environments. 

Essential Competencies:  

• People Development: You have the desire and ability to develop the capabilities of others. You seek substantial and tailored development opportunities for high performers or potential and advocate strategic career management of individuals to build the leadership capital of the entire organization. 
• Communication: You use your inter-personal skills to support a positive work environment; interpreting and reacting positively to emotional cues building effective relationships.  
• Collaboration: You are able to work with peers and partners to drive results & improve performance. You create new collaboration networks to achieve goals recognizing sources of conflict and act to resolve them to get to win-win outcomes. 
• Relationship Building: You actively seek to build and cement relationships by recognizing and leveraging differences and foster proactive communication between stakeholder groups.

Desired Qualifications

• Languages: Fluency in English is required with French preferred; an additional European language is a plus. 
• Education: Degree in Communication Education Business Management or Learning & Development or Marketing 

Additional Information :

Permanent Full-Time

Job Based in London Paris or Annecy

Remote Work :

No

Employment Type :

Contract