Customer Support Expert (mwd)
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Job Location:
Monthly Salary:
Posted on:
12 hours ago
Vacancies:
1 Vacancy
Job Summary
Key Responsibilities:
As part of our Level 2 Technical Customer Support teamresponsible for supporting our IoT network and SaaS solutionsyou will play a key role in assisting our DACH customers through the following responsibilities:
- Collaboration with customers and partners to identify and resolve potential issues
- Independent handling of support tickets and coordination of fixes with 3rd level support
- Responding to inquiries via phone Email and ticketing tool
- Support with the installation and configuration of the VusionGroup solution
- Troubleshooting system network and software issues
- Targeted follow-up and analysis of inquiries
- Process documentation and preparation of relevant reports
Qualifications :
Education:
- Technical diploma ongoing or completed university of applied sciences (FH) or university degree
Experience & Skils :
- Initial professional experience in a similar role is an advantage with solid understanding of IT environments (LAN WLAN cloud Linux and Windows)
- Experience with remote support tools is a plus
- Strong implementation skills with a proactive and assertive mindset
- Customer-oriented approach with excellent communication skills
- Team player with a positive and collaborative attitude
- Fluent in German and English both written and spoken
Additional Information :
We innovate. We help communities thrive.
VusionGroup has an international presence in 19 joining us youll be part of a globally distributed team of intellectually curious committed and collaborative co-workers.
The work is fast paced challenging and ambitious. Here you will feel valued for your contributions as we reinvent modern commercetogether.
We feel supported. You will too.
VusionGroup is a place where people feel safe happy and respected. We offer programs and benefits to support you in whatever comes next in your life including:
- Pay: Competitive pay and shareholder equity (VusionGroup to add pay based on state requirements or if relevant)
Schedule: A flexible hybrid work schedule
Career Growth: E-learning opportunities and workshops and global mobility potential
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
Are you ready to develop the future of retail? VusionGroup est une entreprise de retail tech en forte croissance. Implanté dans 19 pays sur 3 continents, nous sommes leader mondial des solutions de digitalisation du commerce physique.Nous inventons des technologies qui créent un impa ... View more
