Reservation Executive
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Job Location:
Coimbatore - India
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Job Summary
We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Coimbatore India. As a key member of our reservations department you will be responsible for managing guest bookings ensuring optimal room utilization and delivering exceptional customer service.
- Handle incoming reservation requests via phone email and online booking platforms
- Provide detailed information about room types rates and hotel amenities to potential guests
- Manage and update the hotels reservation system to ensure accurate booking records
- Collaborate with other departments to accommodate special requests and ensure guest satisfaction
- Identify and capitalize on upselling opportunities to maximize revenue
- Monitor and analyze occupancy trends to optimize room availability and pricing
- Respond promptly and professionally to guest inquiries and concerns
- Maintain up-to-date knowledge of hotel promotions packages and local events
- Assist in training new team members on reservation procedures and best practices
- Generate reports on booking statistics and reservation trends for management review
Qualifications :
- Minimum of 2 years of experience in a similar role within the hospitality industry
- Proficiency in reservation management systems preferably Opera or similar platforms
- Strong interpersonal and problem-solving skills with a customer-centric approach
- Excellent communication abilities in English both verbal and written (additional languages are a plus)
- Demonstrated ability to work efficiently in a fast-paced detail-oriented environment
- Solid understanding of hospitality industry trends and best practices
- Proven track record of meeting or exceeding booking targets and revenue goals
- Ability to multitask and prioritize effectively while maintaining accuracy
- Strong organizational skills and attention to detail
- Flexibility to work various shifts including weekends and holidays as required
- Bachelors degree in Hospitality Management Business Administration or related field preferred
Additional Information :
experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English additional languages are a plus
Remote Work :
No
Employment Type :
Full-time
Key Skills
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
