Cloud Administrator
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Department:
Job Summary
About the Role
The Cloud Administrator is a key operational role focused on daytoday cloud platform administration and service operations. The position is similar in nature to a traditional service desk role but without direct phone support and with a strong emphasis on technical execution case handling documentation and operational accuracy.
This role acts as an important interface between Cloud Operations Engineering Sales Operations and Support teams ensuring that cloud services are delivered maintained and administered correctly according to defined processes and service descriptions.
Case & Request Management
- Handle cloudrelated cases and requests through ticketing systems (no inbound phone support).
- Perform technical fixes and standard operational tasks within defined procedures and access levels.
- Route and escalate cases to appropriate engineering or specialist teams when required.
- Track update and follow up on cases to ensure timely resolution and clear communication.
Cloud Administration & Operations
- Perform routine cloud administration tasks across customer and internal environments.
- Support environment configuration changes access updates and operational maintenance activities.
- Execute approved operational tasks aligned with cloud service descriptions and OLAs.
- Validate requests for completeness and compliance with internal standards.
- Create update and maintain operational documentation runbooks and internal knowledge articles.
- Document recurring issues fixes and process improvements.
- Produce operational reports related to cases service requests and cloud activities.
- Maintain accurate records for audit compliance and internal reporting purposes.
Commercial & Order Support
- Work with sales order forms service requests and operational handovers from Sales or Delivery teams.
- Validate that orders and requests are correctly documented and actionable.
- Ensure operational readiness before execution of customerrelated cloud activities.
Qualifications :
Technical & Operational Skills
- Previous experience in IT operations or service desktype roles.
- Handson experience working with ServiceNow (or similar ITSM tools) for case request and incident management.
- Ability to perform standard technical fixes and administrative tasks by following documented procedures and runbooks.
- Strong process discipline and attention to detail.
Reporting & Data Handling
- Good knowledge of Microsoft Excel including working with reports structured data and basic analysis.
- Experience producing operational and service reports.
- Comfortable working with documentation order forms and structured operational data.
Documentation & Communication
- Proven experience creating and maintaining operational and technical documentation.
- Clear and professional written communication skills (English required).
- Ability to collaborate effectively with technical and nontechnical stakeholders.
Nice to Have
- Basic scripting skills (e.g. PowerShell Bash or similar) for simple automation or data handling.
- Experience working in 1stline technical support particularly in structured ticketdriven environments.
- Familiarity with IT service management practices (ITILaligned environments).
Additional Information :
What we offer
balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
Our commitment to equity
Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:
Background check
This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries well handle it according to local privacy laws and keep your information safe. Questions Feel free to reach out!
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
About Company
We are in Business for People, empowering people in service organizations with innovative Enterprise and Business software solutions. Weve innovated and taken a new approach to delivering ERP that works for people. Self-driving, adaptive and intuitive software that is changing the wa ... View more
