Technical Support Manager Microsoft Cloud Program
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Job Description:
Shape the Future of Microsoft Cloud Supportat Global Scale
Lets shape tomorrowtogether.
At Ingram Micro we dont just adapt to the future of technologywe help build it. As a global leader in IT ecosystem services we enable partners and customers around the world to grow transform and deliver meaningful outcomes through technology. Our scale reach and innovation give our people the opportunity to make an impact that truly mattersevery day.
How This Team Drives Our Impact
Our Microsoft Cloud Support organization sits at the heart of Ingram Micros cloud strategy. This team ensures our partners receive world-class technical support while continuously evolving how we operate scale and innovate across Azure and Modern Workplace solutions. By working closely with Microsoft and internal teams across Sales Engineering Product and Go-to-Market we help shape CSP support models that power global growth.
The Role: Technical Manager Microsoft Cloud Support
This is a builder-leader role for a hands-on technical manager who will own and evolve the Microsoft Cloud Support Program globally. You will combine deep Azure and M365 expertise with operational excellence customer-centric thinking and strategic influenceworking directly with Microsoft and across Ingram Micro to scale our cloud support capabilities worldwide.
What Youll Do
- Own the Microsoft cloud support program across Support Engineering Sales and Go-to-Market
- Lead the strategic partnership with Microsoft including escalations roadmap alignment ticketing integration audits and accreditations
- Act as a senior technical escalation point for complex Azure and Modern Workplace issues
- Guide engineers through advanced troubleshooting across Azure M365 Entra ID automation and APIs
- Build mentor and develop a high-performing globally distributed support engineering team
- Drive operational excellence across KPIs including MTTR CSAT backlog health escalations and SLO/SLA performance
- Implement automation-first and operations as code practices in partnership with SRE
- Collaborate cross-functionally to influence CSP offerings support tiers and product roadmaps
What Youll Bring
- 710 years of experience in cloud engineering Azure/M365 support or platform operations
- 35 years leading technical teams in complex fast-paced environments
- Deep expertise in Azure (Compute Networking Identity Storage) M365 (Exchange Teams Intune SharePoint) and Entra ID
- Strong experience with diagnostics and observability tools (Azure Monitor Log Analytics KQL) PowerShell and automation
- Proven ability to lead cross-functional programs and manage strategic vendor relationships
- Executive-level communication skills with the ability to influence without authority
- A hands-on customer-first mindset with comfort navigating ambiguity and building structure
- Azure certifications preferred (AZ104 AZ305 AZ500)
Why Ingram Micro
At Ingram Micro youll find more than a roleyoull find a platform for long-term growth. We invest in our people celebrate diversity and inclusion and offer global career pathways powered by learning innovation and collaboration. Here your expertise will shape the future of cloud support at scale your leadership will develop tomorrows talent and your impact will be felt worldwide.
Lets shape tomorrowstarting with your next career move.
*This is not a complete listing of the job duties. Its a representation of the things you will be doing and you may not perform all of these duties.
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Required Experience:
Manager
Key Skills
About Company
Ingram Micro helps businesses Realize the Promise of Technology™. It delivers a full spectrum of global technology and supply chain services to businesses around the world. Deep expertise in technology solutions, mobility, cloud, and supply chain solutions enables its business partner ... View more
