Deputy General Manager DGM

JOIN US

At RBH we believe our people are our biggest assets andunderstand the value in putting them first. Our approach to diversity in theworkplace health & wellbeing sustainability and individuality sets usapart from our competitors and is one of the reasons we are rated Top 30 BestPlaces to Work in Hospitality! We arepassionate about the industry and always on the lookout for new talent to joinus on our journey...

OUR HOTEL

Holiday Inn Express London - Limehousehotel sits nearthe Thames River in a historic part of London close to major 176 contemporary rooms it is less than 5 minutes walkfromLimehouse DLR station where trains travel to central London in about20 minutes and to theO2 arenaandLondon CityAirport(LCY) in less than 30 minutes. The hotel has undergone a multi-millionpounds upgrade earlier this year including a shiny brand-new lobby andadditional 26 rooms featuring the Holiday Inn Express Urban Room Concept.

OUR BENEFITS

You will have access to a benefits package we believe trulyworks for our people:

Discounted hotel room rates for you and your friends &family

An extra days holiday for your birthday

Enhanced Maternity adoption & shared parental leave

Course Sponsorship

30% F&B discount at RBH hotels

Refer a Friend scheme (earn 250 for each referral up to 5referrals)

Flexible working arrangements

Wagestream - choose how and when you get paid

Life Insurance

Employee Assistance Programme

Social and wellness events and activities all year round

Free meals on duty saving you over 1000 per year

And much much more!

A DAY IN THE LIFE OF A DEPUTY GENERAL MANAGER HERE ATHOLIDAY INN EXPRESS LONDON LIMEHOUSE

What youll be doing...

Reporting to the General Manager you can expect yourworking day to include the following.

As a Deputy General Manager you must be self-motivated andbe an inspirational leader who believes in delivering the best possiblestandards in guest service continually leading your team by example. The rolerequires excellent interpersonal skills and you will play a pivotal role inoverseeing the daily operations of the hotel ensuring the highest standards ofservice and guest satisfaction.

You will be responsible for managing various departments optimizingoperational efficiencies and fostering a positive and productive workenvironment. Your leadership will be instrumental in maintaining our reputationfor excellence and driving the continued success of our hotel.
If you are a strategic thinker with a passion for hospitality and a proventrack record in hotel management we invite you to apply for this excitingopportunity

Your key areas of responsibility will include:

Oversee daily hotel operations ensuring all departments(Front Office Housekeeping F&B Maintenance) are running smoothly andefficiently.

Lead and manage department heads and staff providingguidance support and training to ensure high levels of service.

Monitor guest feedback and address any complaints orconcerns promptly ensuring high levels of guest satisfaction.

Review financial performance including key metrics such asoccupancy rates revenue per available room (RevPAR) and F&B revenue andimplement strategies to improve profitability.

Ensure the hotel meets or exceeds quality standards forcleanliness maintenance and guest safety through regular inspections andevaluations.

Collaborate with Finance Revenue Sales Marketing and HRto align operational goals with overall business objectives and maximizerevenue.

Ensure compliance with health safety and environmental regulationslead staff training on emergency procedures and best practices.

Communicate operational performance and challenges to seniormanagement through regular reports on guest satisfaction financial resultsand operational metrics.

Maintain clear communication and coordination betweendepartments to ensure a seamless guest experience and operational efficiency.

WHAT WE NEED FROM YOU

A Hospitality Hero You bring passion and energy to therole inspiring others to deliver excellence at every opportunity.

A Service Superstar You put the guest experience at theheart of your decision making ensuring every detail counts.

A Team Player You foster a collaborative motivated teamculture where everyone works together to succeed.

Cool Under Pressure You lead with confidence stayingcalm and solution-focused no matter the challenge.

A Polished Professional You set the standard inbehaviour and communication across the hotel.

Proactive & Organised You manage time effectivelyset priorities and oversee day-to-day operations seamlessly.

Commercially Aware You understand revenue streams costcontrols and use insight to drive success.

Branded Hotel experience Ideally within IHG would be highly beneficialalthough training will be provided. Knowledge of the London hotel market isadvantageous.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusivepeople-first culture. If at any point throughout our process you requirereasonable adjustments please contact