Head of Virtual Business Sales

Sydney Business & Wealth SME & Small Business

Create your best future and join Westpac as Head of Virtual Business Sales a senior leadership role responsible for shaping and leading our Small Business Virtual Sales capability delivering exceptional customer outcomes and sustainable growth across digital and virtual channels.

Whats the role

As Head of Virtual Sales you will be accountable for leading the Small Business Virtual Sales team ensuring excellence in customer experience sales performance and operational efficiency aligned to Business & Wealth Division and Group strategy.

Reporting to the Managing Director SME & Small Business you will own the virtual sales channel for small business customers with accountability for customer journeys across virtual digital and branch channels (in partnership with State Managers). This role combines senior leadership strong governance and risk oversight and handson execution to drive growth while embedding a strong customer and risk culture.

A core requirement of the role is experience leading large or distributed sales teams in regulated environments with a strong understanding of responsible lending conduct risk and compliance obligations. You will play a key role in enabling digital adoption strengthening customer relationships and ensuring the virtual sales model continues to evolve to meet customer and market needs.

What will I be accountable for

Virtual Sales Leadership & Performance

• Lead and manage the Small Business Virtual Sales function driving productivity growth and customer advocacy
• Building deep customer relationships and ensuring the bank meets all their needs
• Deliver sales outcomes aligned to Group strategy policies frameworks and risk appetite
• Own customer sales journeys across virtual digital and branch channels

Customer Outcomes & Experience

• Ensure customer outcomes are delivered in accordance with laws regulations and internal frameworks
• Oversee escalation remediation and complaint management relating to the Virtual Sales team
• Support increased customer adoption of digital channels and deepening of customer relationships

Risk Governance & Compliance

• Embed a strong performance and risk culture across the Virtual Sales team
• Maintain oversight of responsible lending practices and authorised representatives
• Manage operational compliance conduct and financial crime risks within the virtual sales channel
• Ensure effective issue identification incident management and regulatory engagement

People & Capability

• Build lead and engage a highperforming virtual sales workforce
• Oversee capability development performance management talent and succession planning
• Implement relevant technology frameworks and ways of working to support scalable delivery

Stakeholder & Enterprise Leadership

• Partner closely with key stakeholders across Business Lending Risk Business Transactional Banking. Product Technology Digital Operations and Retail Banking
• Represent Westpac internally and externally at key forums partnerships and stakeholder engagements where required

What do I need

• Senior leadership experience within Business Banking sales distribution or customerled environments
• Proven experience leading large distributed or virtual sales teams
• Strong understanding of risk compliance responsible lending and governance frameworks
• Demonstrated ability to drive growth while maintaining robust controls in regulated environments
• Strong stakeholder management and influencing capability across complex matrixed organisations
• Experience delivering customer journey digital or sales transformation initiatives

Our Promise to You

Were committed to building a business that delivers outstanding outcomes for our customers and communities and an environment where our people can do their best return we offer:

• Flexible working arrangements to support worklife balance
• Access to tailored learning and development opportunities
• Competitive benefits and employee offers
• The opportunity to lead a critical national capability with meaningful customer impact

Create your future today

To get started simply click Apply or Apply Now.