Field Service Engineer Chrom ICLC Belgium
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Schedule
Standard (Mon-Fri)Environmental Conditions
Able to lift 40 lbs. without assistance Fluctuating Temps hot/cold Laboratory Setting Loud Noises (Equipment/Machinery) Some degree of PPE (Personal Protective Equipment) required (safety glasses gowning gloves lab coat ear plugs etc.) Strong Odors (chemical lubricants biological products etc.) Will work with hazardous/toxic materialsJob Description
As part of the Thermo Fisher Scientific team youll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the worlds toughest challenges like protecting the environment making sure our food is safe or helping find cures for cancer.
DESCRIPTION:
As a Field Service Engineer II at Thermo Fisher Scientific youll contribute to delivering excellent service for sophisticated analytical and scientific instruments. Working with customers across research industrial and healthcare settings youll install maintain troubleshoot and repair complex equipment while providing exceptional customer service. This position offers opportunities to work with advanced technology while contributing to scientific advancement and innovation.
The main focus of the role is Installation Preventive Maintenance and Instrument
Qualification of Chromatography Equipment products within the territory listed above.
What will you do:
Collaborate with colleagues in our customer care center to efficiently schedule
your service visits to meet and exceed customer expectations.
Represent our company in a positive professional manner in all dealing with
Thermo Fisher Scientific customers both external and internal.
Install our products from our diverse Liquid Chromatography
systems portfolio demonstrate instrument specification and
instruct customers on use and maintenance.
Perform preventive maintenance and qualifications on customer instruments
and help to improve instrument uptime and availability.
Assure responsive telephone support and diagnostic as well as on-site Services to
exceed the customers expectation and making them successful.
Detailed preparation and documentation of maintenance and qualification
activities to meet regulatory requirements.
Always ensure the highest professional relationship with our customer base to
achieve customer loyalty and raise issues if necessary to solve critical tasks in
the fastest way possible. Follow our ethical business conduct guidance.
Optimize your own work schedule by coordinating with all the necessary
partners for service planning/scheduling
Partner with our commercial colleagues to deliver customer deals that can be
implemented profitably and meet/exceed customer expectations
Help on continuous improvement through our Practical Process Improvement
Business System
REQUIREMENTS:
Advanced Degree (bachelor/masters) no prior experience required hands-on technical experience installing troubleshooting and repairing complex analytical instruments is a plus.
Preferred Fields of Study: Chemistry Biochemistry Biotechnology Electronics Engineering Physics or related technical field
Willingness to travel daily within the BeNeLux region. For training or specialcalls international traveling including all EMEA Territory and the US is required.
Additional relevant certifications are advantageous
Strong electronics and mechanical troubleshooting skills with ability to diagnose issues.
Excellent customer service and communication skills both written and verbal
Strong organizational and time management capabilities
Proficiency with Microsoft Office suite and service management software
Physical ability to lift up to 50 lbs and work in various laboratory environments
Strong problem-solving abilities and capacity to work independently
Adherence to safety protocols and quality standards
Dutch and English required knowledge of French is a plus
Required Experience:
IC
Key Skills
About Company
Electron microscopes reveal hidden wonders that are smaller than the human eye can see. They fire electrons and create images, magnifying micrometer and nanometer structures by up to ten million times, providing a spectacular level of detail, even allowing researchers to view single a ... View more
