Service Transition Manager (ITIL Service Transition)
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Job Summary
Position Description:
At CGI we deliver critical transport and infrastructure services that underpin the UKs transport networks ensuring new solutions are introduced seamlessly into live environments. As a Service Transition Manager you will play a key role in enabling operational readiness across complex programmes ensuring services are robust supportable and aligned to business outcomes. Working at the heart of delivery and operations you will help shape how services evolve while driving consistency governance and quality. You will be empowered to take ownership bring forward innovative approaches and grow within a collaborative environment that values expertise accountability and continuous development.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK Best Employer by the Financial Times. We offer a competitive salary excellent pension private healthcare plus a share scheme (3.5% 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector including our Armed Forces and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and youll be part of an open friendly community of experts. Well train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with some monthly travel to client sites in Birmingham and Leeds.
Your future duties and responsibilities:
In this role you will lead and coordinate service transition activities across multiple projects ensuring solutions are fully documented operationally ready and successfully introduced into live service. You will work closely with project teams service operations and suppliers to maintain governance minimise disruption and ensure long-term service stability.
You will take ownership of transition planning demand management and resource forecasting helping to ensure services are introduced efficiently and effectively while contributing to a collaborative and high-performing delivery environment.
Lead & Coordinate service transition across multiple projects
Ensure & Embed operational readiness documentation and knowledge articles
Govern & Manage transition into live environments with minimal disruption
Collaborate & Align stakeholders across delivery operations and suppliers
Assess & Triage service demand against operational capacity
Plan & Forecast resource demand and manage dependencies
Report & Provide insight on transition performance and governance
Support & Assure financial governance and resource planning
Required qualifications to be successful in this role:
You will bring proven experience in service transition or service introduction within complex environments with strong knowledge of ITIL and service management frameworks. You will be confident managing multiple stakeholders suppliers and priorities with the ability to drive structured governance operational readiness and effective service outcomes.
You should have strong experience in Service Transition / Service Introduction
Strong understanding of ITIL and service management frameworks
Experience working in large enterprise or government environments
Proven stakeholder management across delivery and operations teams
Experience working with multiple suppliers and partners
Ability to manage multiple concurrent projects and dependencies
Strong reporting governance and operational planning capability
Desirable Experience
Experience working with public sector (critical) infrastructure organisations
Exposure to Operational Technology (OT) environments
Experience in service demand management and resource forecasting
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Skills:
- ITIL
- Transition Management
- Transition management
What you can expect from us:
Together as owners lets turn meaningful insights into action.
Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because
You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.
Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.
Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.
Come join our teamone of the largest IT and business consulting services firms in the world.
Required Experience:
Manager
Key Skills
About Company
The COMPANY is one of the few end-to-end consulting firms with the scale, reach, capabilities and commitment to meet clients’ enterprise digital transformation needs. Our 77,500 consultants and professionals work side-by-side with clients in 10 industries across more than 400 location ... View more
