Area Operations Partner Norway (temp)

As an Area Operations Partner you will take our clinics to the next level ensure efficient processes and contribute to an optimal experience for clients and employees.

About AniCura

AniCura is a European group of renowned veterinary clinics specializing in veterinary care for pets and was born from the idea that sharing knowledge and resources offers opportunities for better veterinary medicine. Since 2018 AniCura has been part of Mars Veterinary Health a family business focused on veterinary care and part of the larger Mars group known for the chocolate bars of the same name.

Purpose of the position

As an Area Operations Partner you play a key role in supporting and optimizing the operational performance of the AniCura clinics in Norway. You work closely with the Area Director and practice managers to realize local initiatives implement operational standards and strengthen a culture of continuous improvement.

You actively contribute to an excellent experience for clients and employees while helping to achieve the clinics financial and operational addition you are part of the Area Operations Partners team. You work closely with colleagues from other regions in Europe with the Norwegian team and where necessary with the central operations this collaboration you take responsibility for analyses and projects at a national level.

Core Responsibilities

1. Operational Support & Continuous Improvement

• First point of contact for clinics regarding operational questions.

• Regular presence in the clinics for analyses problem-solving and hands-on support.

• Implementing and monitoring operational standards.

• Local rollout of central tools processes and improvement and change initiatives.

2. Financial & Business Support

• Assisting with P&L analyses business cases and financial optimization.

• Independently leading operational and financial improvement projects with a clear impact on practice results.

• Translating data into actionable insights and actions that contribute to efficient and financially sound practice management.

3. People Management & Collaboration

• Collaborating with practice managers medical teams and central functions to achieve shared objectives.

• Strengthening client and employee engagement through local initiatives NPS measurements and structured feedback sessions.

• Coaching clinic staff regarding performance team dynamics and development needs within the clinics.

Job Requirements

• Experience: 35 years in project management strategy or operations consulting or at least 2 years of multisite management (experience in healthcare/veterinary medicine is a plus).

• Financially & analytically strong: You can read P&Ls interpret KPIs and translate data into concrete improvement actions.

• Process-oriented: You have experience with process optimization and guiding operational improvement projects.

• Operationally sharp: You quickly detect problems on the shop floor and address them in a structured manner.

• Communicative & connecting: You communicate clearly and tactfully work smoothly with various stakeholders and are bilingual NL/FR (English is a plus). Mindset: Proactive willing hands-on strong in prioritizing and focused on the well-being of employees and customers.

What do we offer you

• A varied and challenging position with a high degree of autonomy.

• Flexible work model: a combination of office working from home and on-site clinics as well as offices where dogs are welcome.

• A structured development plan under the guidance of the Area Director.

• Opportunity to make an impact at multiple clinics and at a national level.

• Collaboration with a driven and multidisciplinary team.

• Competitive salary in line with experience and responsibility.

• Extra-legal benefits: full-time permanent contract meal vouchers and eco-vouchers hospitalization and group insurance fixed allowances company car with fuel card/charging card laptop and mobile subscription vacation (20 statutory days 8 extra-legal vacation days) discounts on our products and services and much more.

Procedure

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Shaping the future of veterinary care together