Manager IT Infrastructure & Operations Helpdesk, Lund
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Job Summary
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Job Description
Are you a passionateleader wholovesto drive development and change If yes look at thisgreat opportunityfor you! Come join us!
Who is your future team
You will be joining and guiding a highly skilled and dedicated team that serves as the heart of our IT operations. Together weare responsible forthe well-being of Axis global infrastructure ensuring it is reliable secure and available for everyone. Our purpose is to create a stable and safeinfrastructureenvironment for the entire organization.
We are a team of six colleagues poised for thoughtful growth both in Sweden and across the globe. We are on a meaningful journey to evolve our helpdesk into a modern holistic operations center. This means expanding our care to encompass the full spectrum of Confidentiality Integrity and Availability (CIA) where we partner to detect understand respond to and restore services. You and your team are a vital part of the IT Infrastructure & Operations department a community of about 70 specialists who use technology to enable innovation and build trust.
Whatyoulldo here asManager ITInfrastructure Helpdesk
As aManagerfor this team your focus will be on guiding people through this exciting evolution. You will cultivate new ways of working develop meaningful new responsibilities and help our team grow together both locally and globally. This role is perfect for someone with a passion for both people and technology.
Your main responsibilities will include:
Lead and Develop:Coach your employees foster personal development and build a strong cohesive team based on Axis values.
Drive Transformation:Lead the transition from a traditional helpdesk to a proactive and security-focused global operations center (SOC/NOC).
Build Strategies:Createa clear visionfor the future set implementation plans and make data-driven decisions to improve our daily operations.
Secure Operations:Be responsible formonitoring and protecting our globalinfrastructure and data as well as managing incidents from start to finish.
Who are we lookingfor/Who are you
We envision you as an empathetic and supportive leader adept at guiding teams through significant growth and transformative periods. Your background ideally includes leading or playing a key roleina teams journey towardsestablishinga structured environment like a Security Operations Center (SOC) or Network Operations Center (NOC). Youpossessa natural gift for discerning the broader organizational context translating complexity into clear paths forward and making thoughtful collaborative decisions that propel both your team and the business.
Navigating a global organization is central to this role. You understand the unique nuances of building andmaintainingrobust support processes and operational frameworks that seamlessly integrate daily operations security and continuous monitoring across diverse regions. Your success will spring from your ability toharmoniserastrong technical acumen with exceptional communication and collaborative problem-solving fostering efficient and secure global operations.
We Believe You Will Need theskills below:
Experience ofbuilding andoperatinga SOC and/or NOC.
Strong communicationand interpersonal skills with an ability to connect with diverse partners and stakeholders
Be business-oriented and service-minded with the ability to translate business needs into concrete goals.
Experience of leadership in a value-based environment.
What Axis has to offer
We are a world leader in networkvideo wherecutting-edgetechnology meets global impact.Hereyoullcontribute to meaningful projects that shape the future of security and surveillance developing solutions used worldwide.
As a fast-growing company we offer exciting career opportunities.Youllgrow professionally through continuous learning supported by a collaborative team that values creativity innovation and work-life balance.
Our Lund HQ Campus including the impressiveGrendenbuilding offers a dynamic environment with spaces crafted to encourage collaboration whether through informal fika chats formal meetingsor after-hours activities.Check it out:Axis HQ
Your well-being matters to us. We offer a range of benefits including a company bonus Friday cake wellness allowance health insurance and even your own Axis bicycle.
To learn more about Axis our innovative products solutions and vibrant company culture explore:
Ready to Act
Axis is acompany realizingthe benefits of a diverse workforce. We know that diversity in groups creates a better working environment and promotes creativity something that is fundamental for our success. We welcome all applications!
We go through applications continuously sodontwait send in your application today!
In case of questions please reach out to recruiting manager Åsa AntiusChild at
Type of Employment
Permanent EmploymentPosting End Date
Certain roles at Axis require background checks which means applicable verifications will be done in these recruitments. Notice will be provided before we take any action.
About Axis Communications
We enable a smarter safer world by creating innovative solutions for improving security and business performance. As a network technology company and industry leader we offer solutions in video surveillance access control intercom and audio systems enhanced by intelligent analytics applications.
With around 6000 committed employees in over 50 countries we collaborate with partners worldwide. Together we thrive in our friendly open and collaborative culture and inspire each other to think beyond the expected. United by our commitment to inclusion diversity and sustainability we consistently seek to develop our skills and way of working.
Lets create a smarter safer world
For more information about Axis please visit our website .
Listen to Get To Know Axis Podcast
Required Experience:
Manager
About Company
Your challenges fuel our innovation. From the world’s first network camera to our 9th generation system-on-chip, we create solutions that help you reach new heights.
