Operational Vendor Manager
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Job Location:
Copenhagen - Denmark
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Some highlights
Being part of an international company yet with local presence
Build a safer digital society together with us
Working as a Operational Vendor Manager
The role of the Operational Vendor Manager is responsible to establish own and maintain an operational governance model with our key strategic partners (internal & external) and vendors to ensure the operational and technical alignment between Orange Cyberdefense and our partners. You ensure that the MSS Engine receives the expected value from our strategic partners and vendors by focusing on alignment governance and enabling vendors to contribute to service quality cost efficiency scalability and AI leverage. You define and implement a MSS Engine Vendor Performance Monitoring with clear KPIs to track the health and quality of our strategic partners and vendors.
Key Responsibilities - Strategic
Maintain technical and operational interlocks with vendors including Product ManagementtoProduct Management alignment on roadmaps.
Ensure operational requirements are correctly translated into contracts
Validate support models SLAs escalation clauses
Key Responsibilities Tactical/Operational
Performance indicators relevant to MSS services
Operational KPIs linked to service quality
Own NFR and trial licenses for lab and training
Identify systemic performance issues
Alignment between operations product and vendor constraints
Maintain MSS Engine certification database (in relation with vendor data)
Own vendor training for MSS Engine operational teams
Key Performance Indicators
Vendor Alignment Health Index
Cost-to-Serve Trend
Onboarding Scalability
Escalation Quality Index
Skills & Experience
Presentation Skills
Office Tool Skills (Word Excel PowerPoint Visio)
Reporting skills (Excel BI reporting)
Broad and out of the box thinking
Experience in alignment initiatives and Lean management
Ability to coordinate teams
Experience with recommendations aimed at improvement
Experience with maximizing profits and saving costs
Experience with developing frameworks for collaboration and reporting
Language Skills: English. Other languages are a bonus
