Apigee

As an Application Support Engineer you will act as software detectives providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related challenges ensuring the smooth operation of essential services. You will engage in problem-solving activities analyze system performance and contribute to the continuous improvement of application support processes all while maintaining a focus on delivering high-quality service to stakeholders. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Provide training and guidance to junior team members on troubleshooting techniques and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apigee.- Good To Have Skills: Experience with IBM API Connect IBM WebSphere DataPower.- Strong understanding of API management and integration techniques.- Experience with monitoring and performance tuning of applications.- Familiarity with incident management and ticketing systems.