Sr. Product manager, Device Service
Share
Job Location:
Nashville, IN - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Amazons Last Mile Fleet is seeking a Senior Product Manager to own the service strategy and lifecycle management for safety technology devices across our North America delivery this role youll define the vision and roadmap for how we maintain repair and optimize critical safety technologiesincluding AI-powered driver coaching cameras edge computing systems and telematics platformsthat protect delivery associates and communities while enabling operational excellence.
Youll be responsible for the end-to-end product experience for device service delivery from defining service models and vendor ecosystems to establishing performance standards and driving cost optimization. This role requires a strategic thinker who can balance customer needs with business objectives influence cross-functional technical roadmaps and build consensus across diverse stakeholder groups including product teams operations third-party vendors and device manufacturers.
The ideal candidate will bring deep product management expertise strong analytical capabilities and a track record of managing complex vendor relationships at scale. Youll work in a fast-paced ambiguous environment where youll need to make smart trade-offs drive innovation in service delivery and create scalable mechanisms that improve customer experience while optimizing costs.
Key job responsibilities
Own the product strategy and multi-year roadmap for fleet safety device service delivery defining the vision for device lifecycle management service models and vendor ecosystems that maximize safety coverage while optimizing costs
Drive device health standards and performance metrics establishing uptime targets failure rate thresholds and service quality benchmarks that influence product teams and vendor strategies
Lead strategic vendor ecosystem development including contract strategy commercial model innovation SLA definition and performance accountability across third-party service providers and device manufacturers
Master complex data flows and system integrations to identify optimization opportunities and drive technical solutions across the device service ecosystem
Expand safety signal coverage by developing strategies that improve device availability enable proactive maintenance programs and integrate emerging safety technologies
Build consensus across organizations to align technical roadmaps data integration strategies and operational mechanisms
Own budget and financial planning including cost forecasting investment prioritization and ROI analysis demonstrating frugality through resource optimization
Define and track success metrics establishing mechanisms for real-time visibility anomaly detection and proactive issue resolution
Influence technical priorities and business strategy through data-driven insights and executive communications
Drive innovation by leveraging emerging technologies and creating scalable mechanisms that improve partner experience
A day in the life
Your day will be a dynamic blend of strategic planning cross-functional collaboration and transformative problem-solving. Youll engage with engineering teams vendor partners and leadership to craft comprehensive roadmaps for device service capabilities that push the boundaries of fleet technology management. Expect to dive deep into vendor negotiations system integration strategies data-driven cost optimization and innovative service delivery models that redefine how we maintain critical safety technologies at scalemaking consequential decisions about resource allocation technology investments and vendor partnerships that shape the future of delivery associate safety and operational excellence.
About the team
The Device In-Life Services team sustains the lifecycle of safety technology products enabling Amazons Last Mile delivery network. Our mission is to maintain device uptime drive safety outcomes and deliver exceptional experiences for delivery partners. Were a collaborative customer-obsessed team solving complex challenges at the intersection of product strategy vendor management and operational excellence.
We work closely with product teams engineering organizations and external partners to build scalable solutions. Our team values innovation data-driven decision making and bias for action. Youll shape the future of fleet safety technology and drive meaningful impact on delivery associate safety.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll be responsible for the end-to-end product experience for device service delivery from defining service models and vendor ecosystems to establishing performance standards and driving cost optimization. This role requires a strategic thinker who can balance customer needs with business objectives influence cross-functional technical roadmaps and build consensus across diverse stakeholder groups including product teams operations third-party vendors and device manufacturers.
The ideal candidate will bring deep product management expertise strong analytical capabilities and a track record of managing complex vendor relationships at scale. Youll work in a fast-paced ambiguous environment where youll need to make smart trade-offs drive innovation in service delivery and create scalable mechanisms that improve customer experience while optimizing costs.
Key job responsibilities
Own the product strategy and multi-year roadmap for fleet safety device service delivery defining the vision for device lifecycle management service models and vendor ecosystems that maximize safety coverage while optimizing costs
Drive device health standards and performance metrics establishing uptime targets failure rate thresholds and service quality benchmarks that influence product teams and vendor strategies
Lead strategic vendor ecosystem development including contract strategy commercial model innovation SLA definition and performance accountability across third-party service providers and device manufacturers
Master complex data flows and system integrations to identify optimization opportunities and drive technical solutions across the device service ecosystem
Expand safety signal coverage by developing strategies that improve device availability enable proactive maintenance programs and integrate emerging safety technologies
Build consensus across organizations to align technical roadmaps data integration strategies and operational mechanisms
Own budget and financial planning including cost forecasting investment prioritization and ROI analysis demonstrating frugality through resource optimization
Define and track success metrics establishing mechanisms for real-time visibility anomaly detection and proactive issue resolution
Influence technical priorities and business strategy through data-driven insights and executive communications
Drive innovation by leveraging emerging technologies and creating scalable mechanisms that improve partner experience
A day in the life
Your day will be a dynamic blend of strategic planning cross-functional collaboration and transformative problem-solving. Youll engage with engineering teams vendor partners and leadership to craft comprehensive roadmaps for device service capabilities that push the boundaries of fleet technology management. Expect to dive deep into vendor negotiations system integration strategies data-driven cost optimization and innovative service delivery models that redefine how we maintain critical safety technologies at scalemaking consequential decisions about resource allocation technology investments and vendor partnerships that shape the future of delivery associate safety and operational excellence.
About the team
The Device In-Life Services team sustains the lifecycle of safety technology products enabling Amazons Last Mile delivery network. Our mission is to maintain device uptime drive safety outcomes and deliver exceptional experiences for delivery partners. Were a collaborative customer-obsessed team solving complex challenges at the intersection of product strategy vendor management and operational excellence.
We work closely with product teams engineering organizations and external partners to build scalable solutions. Our team values innovation data-driven decision making and bias for action. Youll shape the future of fleet safety technology and drive meaningful impact on delivery associate safety.
- 5 years of product or program management product marketing business development or technology experience
- Bachelors degree or equivalent
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience with feature delivery and tradeoffs of a product
- Experience as a product manager or owner
- Experience owning technology products
- Experience in influencing senior leadership through data driven insights
- Experience working across functional teams and senior stakeholders
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at TN Nashville - 124500.00 - 168500.00 USD annually
USA VA Arlington - 136000.00 - 184100.00 USD annually
USA WA Bellevue - 136000.00 - 184100.00 USD annually
Required Experience:
Senior IC
Key Skills
About Company
Free shipping on millions of items. Get the best of Shopping and Entertainment with Prime. Enjoy low prices and great deals on the largest selection of everyday essentials and other products, including fashion, home, beauty, electronics, Alexa Devices, sporting goods, toys, automotive ... View more
