Manager, Controls Services & Support
Job Location:
Kennesaw, GA - USA
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About Us
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering design and manufacturing combined with category-leading brands in compression controls software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.
Whether you are a professional looking for a career change an undergraduate student exploring your first opportunity or recent graduate with an advanced degree we have opportunities that will allow you to innovate be challenged and make an impact. Join our team and start your journey today!
Job Description:
Copeland is seeking a Manager Controls Services & Support to lead global technical support and controls-related technical services across refrigeration and cold chain customer environments.
This role provides leadership for 5 direct reports and a total team of approximately 14 technical professionals including two technical support supervisors and technical specialists supporting global case resolution controls programming third-party integrations and custom interface solutions across the Copeland Controls portfolio.
In addition to leading global support execution this role partners closely with OEM stakeholders Engineering Product Management Project Services and Field Services teams to improve deployment readiness strengthen integration consistency and support large-scale customer rollouts.
The Manager plays a critical role in aligning technical support performance with controls services delivery to ensure consistent execution across Copelands lifecycle services model and enterprise customer commitments.
AS A MANAGERCONTROLSSERVICES& SUPPORTYOU WILL:
Be atechnically credible leader with deep experience in HVACRcontrolssystems and solution delivery.
Translate complex technical challenges into clear execution plans and operational priorities.
Leadteams responsible for technical delivery in customer-facing environments.
Operatein matrixed organizations with cross-functional collaboration.
Focus on building scalable processes and repeatable technical solutions.
Serve as astrong coach and mentor who develops technical talent and fosters engineering discipline.
REQUIRED EDUCATION EXPERIENCE & SKILLS:
Bachelors degree in Engineering Computer Science or related technical field.
Strong background in HVACRcontrolssystems programming integrations and system architecture.
5 years of leadership experience within professional services technical delivery or engineering organizations.
Experience supporting complex customer deployments involvingcontrolsprogramming integrations or commissioning.
Familiarity with service delivery metrics including SLA performance technical KPIs and customer outcomes.
Collaboration First Hybrid Work Arrangements:
This role is hybrid eligible with the requirement to be in office at least three days per week. Colleagues are expected todemonstratea collaboration first mindset which is the understanding that teams will work together in-personand colleagues should be flexible to adjust their hybrid days based on business needs. You will have an opportunity to work with your team and leader todeterminewhen you should be inofficeto drive meaningful connections and to best serve our customers.
#LI-KP1 #LI-Hybrid
Our Commitment to Our People
Across the globe we are united by a singular Purpose: Sustainability is no small ambition. Thats why everything we do is geared toward a sustainable futurefor our generation and all those to come. Through groundbreaking innovations HVACR technology and cold chain solutions we are reducing carbon emissions and improving energy efficiency in spaces of all sizes from residential to commercial to industrial.
Our employees are our greatest strength. We believe that our culture of passion openness and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people beginning at onboarding and through senior leadership so they can thrive personally and professionally.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans dental and vision coverage 401(k) and more. We provide employees with flexible time off plans including paid parental leave vacation and holiday leave.
Together we have the opportunity and the power to continue to revolutionize the technology behind air conditioning heating and refrigeration and cultivate a better future. Learn more about us and how you can join our team!
Our Commitment to Inclusion & Belonging
At Copeland we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds and with diverse perspectives are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
Work Authorization
Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F-1 with OPT or CPT H-1 H-2 L-1 B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex race color religion national origin age marital status political affiliation sexual orientation gender identity genetic information disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
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Required Experience:
Manager
About Company
White-Rodgers is a leading manufacturer of thermostats, valves, controls and system protectors for the heating, air conditioning, and refrigeration industry.
