Service Appointment Coordinator
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Job Location:
Marshall, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Kruse Motors is looking to hire a Service BDC Representative! The Service BDC is responsible for managing inbound and outbound communications for the service department scheduling service appointments and delivering an exceptional customer service experience. This role serves as the first point of contact for customers and plays a critical role in driving service traffic and retention.
Primary Responsibilities include but are not limited to:
Answer incoming calls emails and online inquiries in a timely and professional manner
Schedule confirm and follow up on service appointments
Conduct outbound calls for appointment reminders missed appointments and service follow-ups
- Work closely with service advisors to ensure a seamless client experience
Handle customer concerns professionally and escalate when necessary
- Follow dealership scripts processes and customer service standards
Skills & Qualifications:
Valid drivers license
- High school diploma or equivalent (preferred)
Strong communication and interpersonal skills
- Ability to multitask in a fast paced environment
Strong time management and organizational skills
- Positive attitude with a strong focus on customer service skills
Problem-solving abilities
Benefits:
Health Vision and Dental Insurance
401K with employee match
Paid time off
Career advancement opportunities
Employee discounts
Family owned and operated
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
IC
Key Skills
About Company
Service Appointment Coordinator Location: Marshall, MN 56258Pay: $16.00 - $18.00 per hour + overtime About the Job Join Kruse Ford as a Service Appointment Coor...
