service booker
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Job Location:
Mesquite, NV - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Location: Trophy Nissan
Job Type: Full-Time
Position Summary
We are looking for a friendly organized and customer-focused Service Booker to join our dealership team. This role is responsible for scheduling service appointments managing incoming calls and ensuring a smooth and efficient flow of customers into the service department.
Key Responsibilities
- Answer incoming calls and schedule service appointments accurately and efficiently
- Confirm appointments and follow up with customers via phone text or email
- Gather detailed vehicle and service information to properly book appointments
- Coordinate scheduling with service advisors and shop capacity
- Provide excellent customer service and represent the dealership professionally
- Maintain and update customer records in the dealership management system (DMS)
- Assist with outbound calls for service reminders recalls and maintenance follow-ups
- Ensure all appointments are properly documented and communicated to the service team
Qualifications
- Previous experience in a call center customer service or automotive dealership preferred
- Strong communication and phone skills
- Excellent organizational and multitasking abilities
- Ability to work in a fast-paced environment
- Basic computer skills and familiarity with scheduling systems or DMS
- Positive attitude and team-oriented mindset
Compensation & Benefits
- Competitive hourly pay (plus bonus opportunities based on performance)
- Health dental and vision insurance
- Paid time off and holidays
- Employee discounts on services and vehicles
- Opportunities for advancement within the dealership
How to Apply
Please submit your resume along with a brief summary of your customer service or scheduling experience.
We are an equal opportunity employer and value diversity in our workplace.
Key Skills
About Company
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