FTIC Customer Service Rep
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Job Location:
Monthly Salary:
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
The FTIC Customer Success Representative provides customer service to students and parents throughout the admissions process. This role will manage email queues provide backup phone support to the call center manage outreach to students to help with document collection and completion and manage the front desk to handle walk-in customer support.
Responsibilities
- Manage the front desk to handle walk-in customer support and provide customer service to students and parents throughout the admissions process. Manage email queues provide backup phone support to the call center manage outreach to students to help with document collection and completion.
- Attends on-campus recruitment events across all three campuses and provide admissions guidance through information sessions and presentations. Provide presentations to campus tours and offer customer service by answering questions and directing students and parents as necessary.
- Analyze data to determine marketing effectiveness and impact on applicant and enrollment objectives for targeted populations. Develops and utilizes various report and dashboards to aid in decision making and support the recruitment team. Compile and analyze statistical data for routine periodic and ad hoc reports.
- Performs other duties as assigned.
Qualifications
Bachelors degree.
Degree Equivalency Clause: Four years of direct experience for a bachelors degree.
Senate Bill 1310- The Florida Senate ( is conditional upon meeting all employment eligibility requirements in the U.S. SB 1310: Substitution of Work Experience for Postsecondary Education Requirements
A public employer may include a postsecondary degree as a baseline requirement only as an alternative to the number of years of direct experience required not to exceed: (a) Two years of direct experience for an associate degree; (b) Four years of direct experience for a bachelors degree;
(c) Six years of direct experience for a masters degree
(d) Seven years of direct experience for a professional degree; or
(e) Nine years of direct experience for a doctoral degree Related work experience may not substitute for any required licensure certification or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment. Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Related work experience may not substitute for any required licensure certification or registration required for the position of employment as established by the public employer and indicated in the advertised description of the position of employment.
Minimum Qualifications that require a high school diploma are exempt from SB 1310.
Key Skills
About Company
Working at USF With approximately 16,000 employees, the University of South Florida is one of the largest employers in the Tampa Bay area. We are dedicated to cultivating a talented, engaged and driven workforce that strives to be bold. Employees excel in USF‘s rich academic environme ... View more
