Epicor Technical Specialist
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Job Location:
New Oxford, PA - USA
Monthly Salary:
Not Disclosed
Posted on:
23 hours ago
Vacancies:
1 Vacancy
Job Summary
Yazoo Mills Inc. one of the nations leading privately owned manufacturers of high-quality paper tubes and cores servicing a wide scope of industries nationwide such as converting labeling printing packaging flexible packaging ropes and twines medical supplies tapes graphic arts and more. We are a family-owned business and our teammates are our family. We foster a company culture that inspires our employees to be innovative thinkers problem solvers community- minded and results driven.
Are you looking for a new career with a stable company who has been in business for over 120 years Yazoo Mills is hiring an Epicor Technical Specialist to join our well-established and growing company at our New Oxford PA facility.
We offer:
Competitive Wages.
Comprehensive Benefits that include Health Dental Vision 401(k) Life Insurance Short Term Disability 8 paid Holidays Paid Time Off and more.
Celebration of milestones and successes along with an occasional pop-up surprise to let our employees know we appreciate all of their hard work and dedication.
Career Development by promoting from within and on-the-job training.
Workplace Values:
Our values are the driving force in how we think act and communicate. Yazoo Mills seeks employees who share these workplace values and demonstrate them on a daily basis.
1. Integrity Doing the right thing.
2. Innovation Being a problem solver.
3. Collaboration Working together.
4. Quality Having higher standards.
Job Description
The Epicor Technical Specialist is responsible for providing frontline technical support while developing specialized expertise in the companys ERP system Epicor. This role will begin as general IT support with emphasis on ERP helpdesk ensuring timely resolution of user issues and maintaining high service levels across the organization. As skills and understanding progress the position will transition into a primary Epicor support role while continuing to serve as a backup resource for general IT support.
Key Responsibilities
Phase 1: Helpdesk & General IT Support
Provide day-to-day technical support to end users (hardware software ERP network and account issues)
Respond to and resolve helpdesk tickets in a timely and professional manner
Install and configure software and hardware
Assist with user onboarding/offboarding including account setup and permissions
Document issues resolutions and processes within the ticketing system
Escalate complex issues to appropriate team members when necessary
Undertake any other related tasks as requested by manager or supervisor
Phase 2: Epicor System Support
Troubleshoot complex Epicor issues across modules to identify root causes.
Provide functional end user support for Epicor including dashboards BAQs BPMs.
Work with internal stakeholders to understand business processes and system needs
Provide training on Epicor to end users
Assist in testing upgrades and implementations
Create and maintain documentation for Epicor processes workflows and support procedures
Collaborate with vendors and developers on issue resolution and enhancements
Ongoing / Hybrid Responsibilities
Serve as a backup resource for helpdesk support as needed
Identify opportunities to improve system performance and user experience
Participate in IT projects and continuous improvement initiatives
Maintain a high level of customer service and communication with end users
Qualifications Required
13 years experience in IT support or helpdesk environment
3 years Epicor ERP experience
Expert Microsoft Excel skills
Familiarity with Windows OS Microsoft 365 and common business applications
Understanding of business processes (finance operations inventory etc.)
Manufacturing environment experience is preferred
Experience with ticketing systems and documentation practices
SQL C# or Crystal Reports reporting experience a plus
Skills & Competencies
Strong analytical thinking and attention to detail
Possesses the willingness and aptitude to figure it out
Ability to manage multiple tasks and prioritize effectively
Ability to learn complex systems and processes quickly
Customer-focused mindset
Adaptability and willingness to grow into a specialized role
Collaborative with the ability to work independently
Salary is based on experience. Hours of employment are 8 am - 5 pm Monday through Friday with flexibility to work after hours as needed. Workplace is on site at our New Oxford PA facility.
Required Experience:
IC
Key Skills
About Company
Welcome to our Careers Page! Yazoo Mills is a growing company who values its employees. If you enjoy a fast paced environment where integrity, quality and teamwork are important, we may have a position for you! Yazoo Mills, one of America's largest family owned manufacturers of paper ... View more
