Technical Customer Representative
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Job Location:
Charlotte, VT - USA
Monthly Salary:
Not Disclosed
Posted on:
22 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Customer Service Representative
Company Overview
Smart City began more than 40 years ago and has evolved into the nations leading telecommunication provider for convention centers and meeting facilities. We manage the technology services for more than 3000 events annually including virtually every Fortune 500 Company event and major tradeshow. From auto shows to national political party conventions to world economic summits Smart City has been on the floor behind the scenes and maintaining the connections that enable people to make important things happen.
Today we proudly employ more than 250 team members nationwide. Our Las Vegas headquarters is home to our national customer service accounting and technology teams along with our (NOC) which provides Internet security services and remote 24/7 monitoring for all of our networks.
Summary of Key Responsibilities
Responsibilities and essential job functions include but are not limited to the following:
This combination role ties customer service and technical responsibilities in one; we are looking for someone who has a dual passion for technology and customer service.
Essential Functions:
- Execute customer sales and service responsibilities under the direction of management.
- Process routine requests respond to inquiries collect monies and provide support of show site service desk activities.
- Input data and print reports from proprietary software.
- Distribute and collect customer surveys as assigned oversee material and equipment inventory management and assist in setting up and closing shows.
- Interacting with show and event customers to help connect their networks
- Taking show schematics/ maps and plans and transforming them into real-life well-connected networks
- Monitoring the inventory and restocking their cart to ensure they have all the tools needed for the customers set-up as planned
- Troubleshooting on the spot issues and pro-actively assisting customers with set-up maintenance and take- down of installations by color coding and proper testing of copper and fiberoptic cables installing jumpers and patch cables and providing other technical assistance as trained
- Additional duties as assigned
Qualifications
- Ability to multi-task and respond to multiple interruptions in a professional manner
- Exceptional organizational skills
- Professional presence and demeanor
- Strong attention to detail is essential
- Passion for technology desire to learn in IT and telecom networking field
- Customer Service focused friendly while exhibiting a can do mentality
- Desire to build long-term relationships
- Must be available to work some evenings and weekends
- Applicants must be authorized to work for any employer in the U.S. We are unable to
As part of our standard hiring process for new employees employment with Smart City Networks will be contingent upon successful completion of a background check including a drug screen.
Smart City Networks is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race religion color national origin gender (including pregnancy childbirth or related medical conditions) sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics.
If you need assistance or an accommodation due to a disability you may contact us at
Required Experience:
Unclear Seniority
Key Skills
About Company
Smart City is the nation’s most experienced and versatile provider of utilities, technology, and telecommunications services for convention centers and hospitality venues.
