PD-Trust & Safety Trainer

Hyderabad - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Trainer - Process Developer - Trust & Safety

Responsibilities
Performing training needs analysis
Facilitating new hire training coaching and conducting performance evaluation of trainees
Collaborating with quality team to gather feedback and plan refresher trainings to help boost the efficiency of service
Tracking and managing CSAT due to training present training scores cooperating with hiring to improve quality of hires
Providing weekly training updates
Shadowing agent transactions to stay up to date with product/ process changes and making necessary updates to training material
Working closely with client and internal teams to develop new or update existing training content periodically
Provide insights and innovative ideas to improve quality and collaborate with TLs/QAs to help develop agent quality improvement plans
Provide instant feedback for correction and keep an eye on potential quality issues
Perform other tasks requested by the manager to reach team objective or the companys objectives based on current needs.

Important: This job may require working a 24/7 schedule with alternating shifts and daily review of online content that may be highly egregious/sensitive in nature such as (but not limited to) graphic violence self harm child abuse and hate speech.
Qualifications we seek in you
Minimum qualifications
Eye for detail
Advanced level of English min C1
Prior experience working as a Content Moderation Agent
Self-motivated high-energy levels and works well under strict deadlines;
Excellent understanding of same/similar workflow
High School Degree
Preferred qualifications
Trust & Safety Experience preferably content labelling and/or moderation
Neutral mind-set to digital content that needs classification & policy review
Strong emotional intelligence and resilience
Accurate and critical work attitude
Ability to think critically and make quick decisions
Enthusiastic and proactive team player
Collaborative and has a growth mindset
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.