Night Manager
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Job Location:
Monthly Salary:
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Additional Information: This hotel is owned and operated by an independent franchisee Archer Hotel Management Limited. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
JOB SUMMARY
As Night Manager at a Luxury Collection Hotel you will lead all overnight operations ensuring a seamless and refined guest experience in line with the brands exceptional standards. You will oversee the safety and security of the property manage guest relations during late hours with professionalism and discretion supervise the night team and ensure the accuracy of all financial and administrative processes.
As the senior leader on duty you will act as the hotels key decision-maker throughout the night proactively resolving issues and anticipating guest needs. You will also play a critical role in guaranteeing a smooth handover to the daytime teams preserving operational continuity and upholding the hotels reputation for excellence at every touchpoint.
KEY RESPONSIBILITIES
Guest Experience & Front Office Management
Deliver a highly personalized and memorable guest experience anticipating needs and exceeding expectations at every interaction.
Ensure smooth and efficient late check-ins early check-outs and VIP arrivals/departures with meticulous attention to detail.
Handle guest feedback complaints and special requests with professionalism empathy and prompt resolution.
Maintain in-depth knowledge of hotel services amenities and local experiences to provide tailored recommendations.
Oversee Front Office Concierge and Butler services during the night shift ensuring alignment with ultra-luxury service standards.
Night Audit & Financial Oversight
Execute the night audit process ensuring accurate reconciliation of daily revenues across all hotel outlets.
Review verify and adjust financial transactions in compliance with internal controls and brand standards.
Prepare and distribute comprehensive financial and operational reports for senior leadership.
Ensure strict adherence to audit procedures fraud prevention measures and financial integrity protocols.
Security & Safety Compliance
Ensure the safety security and privacy of guests employees and hotel assets throughout the night.
Conduct regular security checks and collaborate closely with the security team to mitigate risks.
Act as the primary point of contact in emergency situations ensuring swift and effective response.
Uphold strict confidentiality standards particularly when handling VIP and high-profile guests.
Luxury Standards & Operational Excellence
Guarantee that all guest-facing and back-of-house areas meet the highest standards of presentation cleanliness and maintenance.
Monitor late-night services including in-room dining ensuring timely delivery and exceptional quality.
Coordinate with Housekeeping Engineering and other departments to resolve operational issues efficiently.
Ensure a structured and effective handover to the morning team maintaining operational continuity.
Leadership & Team Development
Lead supervise and inspire the night team fostering a culture of excellence accountability and service passion.
Provide real-time coaching and guidance to enhance service delivery and guest engagement.
Ensure team members are fully trained in luxury service standards VIP handling and emergency procedures.
Promote a collaborative respectful and high-performance work environment.
KEY REQUIREMENTS
Education & Experience
Bachelors degree in Hospitality Management or related field preferred.
Minimum 35 years of experience in a supervisory or managerial role within a luxury or 5-star hotel environment.
Proven experience in Front Office operations night audit processes and VIP guest management.
Strong knowledge of Property Management Systems (Opera Cloud Fidelio or similar).
Skills & Competencies
Exceptional interpersonal and communication skills with a refined and professional presence.
Strong leadership and decision-making abilities particularly in high-pressure situations.
High level of discretion and professionalism when dealing with sensitive guest matters.
Solid financial acumen and attention to detail.
Fluency in English and Spanish; additional languages are highly desirable.
COMPENSATION & BENEFITS Competitive salary aligned with luxury hospitality standards. Access to brand benefits including employee rates dining privileges and global travel perks. Comprehensive health and wellness programs. Ongoing training development and career growth opportunities within The Luxury Collection and Marriott International.
This company is an equal opportunity employer.
frnch1
Required Experience:
Manager
Key Skills
About Company
At Le Méridien, we are inspired by the era of glamorous travel, celebrating each culture through the distinctly European spirit of savouring the good life. Our guests are curious and creative, cosmopolitan culture seekers that appreciate moments of connection and slowing down to savou ... View more
