Digital Project Coordinator Dallas
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Job Location:
Dallas, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Digital Project Coordinator is responsible for providing in-office and on-site support for digital platforms for small events or a portion of large events. Provide excellent customer service and technical support to internal and external Encore customers. Support tasks include Content1 server management digital signage builds Chime operation graphics support and process documentation. Must have excellent customer service and technical skills. This position requires up to 75% travel including international travel. This position reports to the Associate Dir Project Management.
Key Job Responsibilities
Event Support
Prepare on-site setup and operation of Digital Production platforms including Content1 Digital Signage (Four Winds) Chime Cvent Intrado Pulse and others as determined by client need.
Training of local technicians where appropriate on process flow and presenter support best practices.
Maintain focus on client needs by attending client meetings for preplanning and post event reporting on events worked. Communicate event execution plan and on-site changes.
Client Support
Develop strong relationships with internal event owners and project managers to ensure excellent cross-functional collaboration.
Deliver excellent customer service to all internal and external Encore clients and customers.
Responds to clients questions and concerns.
End User Support
Support Content1 services to end users including Content1 Presentations and Content1 ePoster.
Provide internal platform support for Digital Services Project Managers and other Specialists.
Hardware/Device Support
Assist with quality control of system hardware and documentation of issues/maintenance needs.
Assist with pre-event imaging of gear and devices where needed (laptops iPads servers etc.).
Product Documentation and Process Support
Assist with documentation generation and maintenance of Content1 support processes.
Assist Digital Services team with other Digital Services documentation generation and maintenance.
Work with Digital Services team members to determine best practices for support processes.
Job Qualifications
Technical School Degree in computers A/V or related technology or Bachelors Degree
2 years of related experience and/or training
Strong understanding of Windows and MS Office
Strong customer service skills
Excellent organization skills and ability to manage multiple projects
Ability to multi-task and thrive in a constantly changing environment
Ability to interact appropriately with high level management
Ability to delegate work to peers in subordinate position
Ability to learn new technologies easily and good analytical skills
Attention to detail and ability to remain focused a must
Must be able to determine urgency levels and take direction from higher technician levels
Must be able to thrive within a team environment
Must be able to work flexible hours
Must be able to commute to Coppell TX
Competencies (by Core Values)
Decision Quality
Communicates Effectively
Drives Quality Results
Action Oriented
Hospitality
Collaboration
Professionalism
Work Environment
Hotel
Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.
Office
Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days evenings weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling on an individual venue or a representation of venues in that city or area.
The above information on this description is not necessarily an exhaustive list of all responsibilities duties skills efforts requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that other or different tasks be performed as assigned.
Required Experience:
IC
Key Skills
About Company
We are your global event production partner for event technology, production, exhibit and tradeshow services.
