Director, Military and Veteran Services

ESSENTIAL JOB FUNCTIONS

Strategic Leadership & Direction

• Provides strategic leadership for the colleges vision priorities andoutcomes related to military-connected students serving as the institutional authority and advisor on military-connected student success.
• Leads the design execution and continuous refinement of a comprehensive multi-year strategic framework for military-connected students that integrates Strategic Enrollment Management (SEM) student success compliance and workforce alignment.
• Embeds SEM principles including market analysis recruitment pipelines yield strategies onboarding retention persistence completion and post-completion outcomes within broader institutional strategy rather than as a standalone function. Contributes to college-wide student success equity and enrollment initiatives with a military-connected student lens.

Operational Leadership

• Provides leadership and oversight for all military and veteran servicesincluding orientation advising coordination benefits certification support transition assistance academic and career navigation and referral to campus and community resources.
• Ensures programs and services are trauma-informed culturally responsive and aligned with best practices for serving military-connected learners. Develops and scales engagement opportunities that foster belonging connection and leadership development among military-connected students. Oversees the operation and strategic use of any designated veterans or military-connected student spaces.
• Leads and manages the Transfer Student Success team that specializes in student advising resource development and program implementation related to transfer as well as the Weiler Scholars specifically. Leads the operations of the Transfer Center.
• Ensures institutional compliance with all applicable federal state and VA education benefit regulations including GI Bill programs and state military education benefits. Monitors regulatory changes and assess institutional impacts; recommends policy process and system updates as needed.
• Provides leadership supervision coaching and professional development for staff supporting military-connected students. Develops and manages budgets grants and external funding related to military and veteran services. Identifies and pursues external funding opportunities partnerships and grants that advance military-connected student success.

Partnerships & Collaboration

• Partners with Marketing and Communications to develop targeted multi-channel outreach and recruitment strategies for military-connected students. Builds and maintains relationships with military installations National Guard and Reserve units veteran service organizations workforce partners and community-based agencies. Represents the college at military veteran and community events to promote educational pathways and services.
• Collaborates with Workforce Development and Academic Affairs to align military-connected student recruitment with high-demand career pathways and credit-for-prior-learning opportunities.
• Serves as a key partner to Financial Aid Enrollment Services and Records to ensure accurate timely and student-centered certification and reporting processes.
• Serves as the institutional advocate for military-connected students ensuring their needs are integrated into college-wide policies initiatives and technology implementations. Collaborates with advising counseling disability services basic needs support and academic units to coordinate holistic wraparound support.
• Serves as the institutional advocate for military-connected students ensuring their needs are integrated into college-wide policies initiatives and technology implementations. Collaborates with advising counseling disability services basic needs support and academic units to coordinate holistic wraparound support.

Assessment Reporting & Continuous Improvement

• Leads assessment efforts for military and veteran services including student feedback service utilization and outcome evaluation. Prepares reports presentations and briefings for executive leadership governance bodies and external stakeholders. Uses evidence-based practices and national benchmarks to inform program design and improvement.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty staff students and members of the community.

Minimum Qualifications

• A Bachelors degree from an accredited institution

• Five (5) years of progressively responsible experience in higher education or a related field. Demonstrated experience serving military-connected students and working with VA or military education benefits.

• State Motor Vehicle Operators License or demonstrable ability to gain access to work site(s).

• *An appropriate combination of education training coursework and experience may qualify a candidate.

CSCC has the right to revise this position description at any time. This position description does not represent in any way a contract of employment.

Additional Information

In order to ensure your application is complete you must complete the following:

• Please ensure you have all the necessary documents available when starting the application process. For all faculty positions (Instructor Annually Contracted Faculty and Adjunct) you will need to upload an unofficial copy of your transcript when completing your aplication.

• Prior to submitting your application please review and update (if necessary) the information in your candidate profile as it will transfer to your application.

If you are a current employee of Columbus State Community College please log in to Workday to use the internal application process.

Thank you for your interest in positions at Columbus State Community College. Once you have applied the most updated information on the status of your application can be found by visiting your Candidate Home. Please view your submitted applications by logging in and reviewing your status.