Flex Field Service Representative

Job Description

Job Title: Flex Field Service Representative

Working location: Bristol and across the UK and overseas

Defence Deployed Services are searching for a new Flexible Field Service Representatives to work in the Combat and Transport environments.

This role will be Bristol based out of the Defence Operations Centre but you will be expected to be deployed (often at short notice) to any of our Defence UK or International deployed locations for short assignments. These short assignments will range from individual tasks (taking several days) to establishing new FSR locations or standing in for an existing FSR

Additionally when not deployed in a Flex FSR capacity the individual will be tasked with Deployed Services continuous improvement activity training in preparation for upcoming assignments improvements to regulatory compliance and may also provide assistance the UK Operations Centre DDR or TQ responses.

The ability and desire to work in deployed locations across the UK and overseas either as a standalone Field Service Representative or as part of a Deployed Services multi-disciplinary team is a key requirement.

What you will be doing:

In this role you will help resolve ML1 and ML2on Level customer issues in the field aligned with programme contracted services. You will also:

• Put safety first in everything you do
• Proactively identify threats to the Flex FSR team meeting anticipated customer field support requirements establishing routes to success
• Collaborate with the Bristol Flex FSRs to ensure RA4800 MAA regulation compliance including the preparation for audit(s) and resolution of NCRs
• Help maintain customer satisfaction and delivery including proactive driving of issues to resolution
• Maintain in service customer relationships across various levels within the military and other contractor organisations
• Help identify future support capability and deployed services opportunities.

Who were looking for:

At Rolls-Royce we put safety first do the right thing keep it simple and make a difference. These principles form the behaviours that guide us and are an essential component of our assessment process. They are the fundamental qualities that we seek for all roles.

• Extensive knowledge of Aerospace safe maintenance regulations
• A Customer focused attitude
• A responsive and flexible attitude with a desire to travel regularly
• Experience of aircraft propulsion field maintenance at ML1 / ML2
• A desire to make a difference and establish the next generation of Rolls-Royce deployed services

To work for the Rolls-Royce Defence business an individual has to hold a Security Check clearance. Rolls-Royce will support the application for Security Clearance if you do not currently already have this in place. Due to the nature of work the business conducts and the protection of certain assets we can only progress applications from individualswho are a UK national or in MoD approved cases a dual national.

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing competitive resilient and growing company. Join us and it can be your future vision too.

Rolls-Royce are committed to being a respectful inclusive and non-discriminatory workplace where individuality is valued diverse perspectives fuel innovation and everyone can thrive

Grade - SNBG 7-10

Closing date: 03/04/26

Any questions please ask Chris Jefferies

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