Infrastructure Technical Analyst Network Analyst I
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
About Bow Valley College
Bow Valley College is Calgarys college with local impact and global reach serving more than 15000 students. We launch our students by preparing them for in-demand jobs through high-quality future-oriented education. We advance our graduates into careers in healthcare technology business entertainment arts social services and more contributing to our economy and community. We evolve our students through work-integrated learning upskilling and reskilling.
Proud to be named one of Canadas Top 50 research colleges our applied research focuses on health and educational technology and social innovation. Home to the Digital Entertainment Nexus Calgarys first esports arena and the Bears varsity team Bow Valley College is celebrating 60 years of student success. Learn more about the opportunities we create at .
Position Summary
Reporting to the Associate Director IT Infrastructure the Infrastructure Technical Analyst Network Analyst I plays a critical role in ensuring the stability performance and security of the organizations network infrastructure across main and offsite campuses.
By monitoring network activity responding to incidents and supporting day-to-day operations this role helps maintain reliable connectivity that enables staff and students to work effectively. Working closely with senior technical staff this position also provides an opportunity to build hands-on expertise in enterprise networking technologies while contributing to a high-performing IT environment.
In this role you will support the ongoing operation and improvement of a complex multi-site network environment. The position is responsible for monitoring network performance responding to incidents and assisting with the maintenance and enhancement of network infrastructure while working under the guidance of senior technical staff.
Some Key Responsibilities are:
- Monitoring network performance and responding to incidents and alerts to ensure high availability and reliability
- Performing basic network troubleshooting across switches routers firewalls (preferably Palo Alto) and wireless infrastructure
- Supporting stable and secure Wi-Fi connectivity across campus locations
- Assisting with network maintenance upgrades and implementation of approved changes
- Supporting the deployment and integration of network hardware and infrastructure components
- Maintaining accurate documentation including configurations diagrams SOPs and change logs in alignment with change management standards
- Supporting asset management and inventory tracking including audits and reconciliation activities
- Providing basic technical support to end users and escalating complex issues to Teir 2 or Teir 3 staff as required.
- You will also collaborate with IT Services and Infrastructure teams contribute to small to medium-sized initiatives and participate in ongoing learning training and mentorship to build your networking expertise.
What You Bring (Qualifications)
Must-Have:
- Diploma in Network/Computer Systems or related field
- Minimum 13 years of hands-on networking or infrastructure support experience
- Strong understanding of TCP/IP and basic network troubleshooting
Nice-to-Have:
- CCNA or equivalent certification
- Experience with Palo Alto firewalls
- Exposure to enterprise Wi-Fi environments (e.g. Aruba)
- Familiarity with network monitoring tools and documentation tools (e.g. Microsoft Visio)
- Experience working within an ITIL or Change-managed environment
This role requires flexibility for shift changes the ability to travel between locations and the physical capability to perform demanding tasks including lifting up to 50 pounds regularly and up to 100 pounds occasionally as well as climbing pushing pulling working at heights and standing reaching or crouching for extended periods.
If your education was received internationally we will require you provide an international education assessment through IQAS WES or one of the other nationally designated organizations upon hire.
Closing Date: April 7 2026
This opening is a continuous (exempt) position. Please note all successful candidates will be required to provide copies of government issued identification and proof of educational qualifications upon hire and may be required to provide an enhanced police information check.
Diversity and Inclusion Commitment
Bow Valley College is strongly committed to fostering diversity and inclusion within our community. We welcome applications from qualified candidates who would contribute to the further diversification of our employees including but not limited to visible minorities Indigenous peoples persons with disabilities and persons of any sexual orientation or gender identity.
Required Experience:
Manager
Key Skills
About Company
Bow Valley College offers year-round career programs that lead to certificates, diplomas, and post-diploma certificates, as well as adult upgrading and English language learning.
