Patient Representative

Memphis, TN - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Full-time

Description

The Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly dependable and enjoy making a positive impact on patients and their families.

This is a full time onsite position Monday through Friday. There may be some local and regional same-day travel required to satellite offices. For a complete list of Semmes Murphey locations please see our website.

Key Responsibilities Include:

Confirm patient demographic and insurance information is correct/updated in their electronic medical record
Interpret data on check out sheet and schedule appointments for patients according to physician-specific criteria
Accept co-payments and process credit cards for real-time payments; provide patients with a receipt
Interact and communicate professionally with patients financial counselors nursing staff diagnostic imaging staff and supervisors as needed
Occasionally travel to satellite clinics to preform Front Desk functions for visiting physicians

Requirements

Requirements:

High school diploma or equivalent
Customer service experience preferably in a healthcare environment which includes insurance verification

You should be proficient in Microsoft Office (Excel Outlook Word) Internet software web-based insurance verification software and practice management software.

Knowledge Skills and Abilities:

Will provide excellent customer service and has excellent interpersonal skills with the ability to manage difficult or emotional situations
Is able to communicate effectively and persuasively in both positive and negative situations while listening and responding appropriately to questions
Has the ability to manage and complete various responsibilities in a timely manner within a fast-paced environment
Is adaptable to changes in the work environment dealing with frequent changes delays or unexpected events
Maintains a high level of confidentiality and discretion
Can travel locally or regionally to assigned clinic locations as required for the role

Equal Opportunity Employer/Veterans/Disabled

#SMC

Required Experience:

Unclear Seniority

Full-timeDescriptionThe Semmes Murphey Clinic is looking to add another great personality to our front desk team. This position is key to creating a seamless experience for patients when they arrive and through the checkout process. This role would be a good fit if you are friendly dependable and en...