Holiday Sales Owner and Guest Experience Manager

Were looking for an inspiring guestfocused Owner & Guest Experience Manager to champion outstanding service and elevate the complete journey for both Holiday Home Owners and Guests from their first hello to their final youre passionate about creating memorable experiences driving improvements and leading high-performing teams this role offers an exciting opportunity to make a big an Owner & Guest Experience Manager youll own the full endtoend experience ensuring every guest and owner feels valued supported and welcomed. Youll lead coach and develop your team to deliver consistently brilliant service while using insight and feedback to drive continuous build strong relationships oversee events and engagement activities and work closely with wider park teams to deliver a seamless joinedup customer experience at every you will be as the voice of the customer - using owner and guest feedback insight and reviews to shape data and trends to identify emerging issues and opportunities to elevate service action plans that reduce escalations and enhance satisfaction inspire train and develop a highperforming customerfocused a positive supportive culture where colleagues feel confident and by example consistently demonstrating our values and service full accountability for managing and resolving owner and guest complaints in line with company the delivery of customerfocused events and initiatives to strengthen schedule and deliver a broad range of owner and guest events - forums dropins social activities and collaboratively with all park teams and central support functions to maintain consistency across the entire experience managing and developing a customerfocused relationship-building skills with internal and external commercial awareness and understanding of how service excellence drives written and digital communication skills for guestfacing to work varied hours including weekends evenings and bank holidays.A proactive solutionfocused approach with a passion for delivering outstanding why Parkdean ResortsWell besides the one-of-a-kind team culture stunning locations across the UK and the chance to work with the UKs largest holiday park organisation we can offer:The chance to develop your skills and boost your career across our 65 parks weve got your back when it comes to training!Youre never on your own with our Employee Assistance Programme! It comes with a 24/7 confidential helpline for counselling and support - because your wellbeing is our top priority.A 50% discount for you and a 25% discount for friends and family when booking your holiday with us.A team member discount of 30% available on everything from fabulous food to delicious drinks and even our fun leisure awesome discounts! From tasty meal kits like Hello Fresh to your favourite local gyms weve got deals on lots of brands just for want to be a force for good and caring for our parks people and planet is a natural component of the way we do business. We celebrate our people communities and natural environment enabling us to enhance the amazing memories we create for many years to we the right fit for you At Parkdean Resorts every park is a place to start something great; a place where you can develop your skills take on new challenges and thrive alongside a team that supports you every step of the way. Our parks create meaningful memories for our guests and know that great service is more than a smile - its understanding the value of every moment. Because its not just what we do its who we are. Join a team that puts heart into every holiday. Be the Heart of the Park. Parkdean Resorts takes safeguarding seriously therefore background checks including DBS (or equivalent) will be carried out if appropriate. We want to do all we can to create an environment and recruitment process where people feel safe and comfortable to talk about disability. For any reasonable adjustment requests as part of the recruitment and assessment process please contact Roisin at