Customer Experience Representative

Vandalia, OH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Customer Experience Representative
Maumee & Vandalia OH
Triad Technologies

APPLY HERE

The Customer Experience Representative (CER) provides high-quality professional service to our most important partners our customers. The CER will ensure our customers needs are met throughout all stages of the customer experience including order entry management quoting product and pricing inquiries and issue resolution. This role collaborates with Sales Technical Support and Operations to ensure a seamless customer experience aligned with Triads service standards. This is a full-time position MF 8:00 am 5:00 pm based out of our Vandalia OH or Maumee OH Branch.

Serves as the customer advocate by managing the full lifecyclefrom initial interaction through ongoing supportensuring a seamless high-touch experience that drives satisfaction loyalty and long-term retention.
Owns the customer relationship by providing consistent communication follow-through and a proactive approach to understanding and meeting customer needs.
Responds promptly to incoming phone calls emails live chats and other communication channels ensuring timely and accurate support.
Accurately processes customer orders quotes returns and credit requests adhering to Triad guidelines and customer-specific requirements.
Provides product information availability and pricing support using P21 and Zendesk.
Partners with Sales Technical Support and Operations to ensure seamless service and effective order fulfillment keeping customer satisfaction at the forefront.
Monitors and manages order status proactively communicating delays updates or changes to customers professionally and transparently.
Handles and resolves customer concerns and complaints escalating issues to the appropriate internal resources when necessary.
Maintains accurate and organized records of all customer interactions in P21 and Zendesk following documentation standards.
Builds and maintains strong trust-based relationships with customer contacts through frequent solution-oriented communication and attentive service.
Collaborates with team members to strengthen feedback loops between customers and internal teams driving continuous improvements in customer experience processes and workflows.
Stays informed on product offerings processes and Triad policies to ensure accurate and up-to-date information is provided to customers.
Participates in team meetings training sessions and continuous improvement initiatives to enhance customer service processes and individual skill development.
Other duties as assigned.

Qualifications

Skills & Experience

High school diploma or equivalent required; Associates degree preferred.
2 years of customer service experience in a distribution industrial or B2B environment preferred.
Experience managing key or high-touch accounts is preferred.
Exceptional communication skills including a polished and professional phone presence and clear concise and courteous written communication for email and live chat correspondence.
Excellent organizational skills with the ability to manage multiple priorities multitask effectively and adapt to shifting demands in a fast-paced environment.
Proficient in Microsoft Office (Outlook Excel Word).
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Ability to quickly learn and retain knowledge of product lines services and internal processes.
Positive team-oriented attitude with a strong commitment to delivering exceptional service to both external and internal customers.

We Make it Easy

Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.

As one of the largest employer associations in the nation MRA helps its member organizations thrive by offering the most comprehensive assortment of HR services information education and resources to help build successful workplaces and a powerful workforce.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.

Required Experience:

Junior IC

Customer Experience RepresentativeMaumee & Vandalia OHTriad TechnologiesAPPLY HEREThe Customer Experience Representative (CER) provides high-quality professional service to our most important partners our customers. The CER will ensure our customers needs are met throughout all stages of the custome...

Customer Experience Representative
Maumee & Vandalia OH
Triad Technologies

APPLY HERE

Serves as the customer advocate by managing the full lifecyclefrom initial interaction through ongoing supportensuring a seamless high-touch experience that drives satisfaction loyalty and long-term retention.
Owns the customer relationship by providing consistent communication follow-through and a proactive approach to understanding and meeting customer needs.
Responds promptly to incoming phone calls emails live chats and other communication channels ensuring timely and accurate support.
Accurately processes customer orders quotes returns and credit requests adhering to Triad guidelines and customer-specific requirements.
Provides product information availability and pricing support using P21 and Zendesk.
Partners with Sales Technical Support and Operations to ensure seamless service and effective order fulfillment keeping customer satisfaction at the forefront.
Monitors and manages order status proactively communicating delays updates or changes to customers professionally and transparently.
Handles and resolves customer concerns and complaints escalating issues to the appropriate internal resources when necessary.
Maintains accurate and organized records of all customer interactions in P21 and Zendesk following documentation standards.
Builds and maintains strong trust-based relationships with customer contacts through frequent solution-oriented communication and attentive service.
Collaborates with team members to strengthen feedback loops between customers and internal teams driving continuous improvements in customer experience processes and workflows.
Stays informed on product offerings processes and Triad policies to ensure accurate and up-to-date information is provided to customers.
Participates in team meetings training sessions and continuous improvement initiatives to enhance customer service processes and individual skill development.
Other duties as assigned.

Qualifications

Skills & Experience

High school diploma or equivalent required; Associates degree preferred.
2 years of customer service experience in a distribution industrial or B2B environment preferred.
Experience managing key or high-touch accounts is preferred.
Exceptional communication skills including a polished and professional phone presence and clear concise and courteous written communication for email and live chat correspondence.
Excellent organizational skills with the ability to manage multiple priorities multitask effectively and adapt to shifting demands in a fast-paced environment.
Proficient in Microsoft Office (Outlook Excel Word).
Experience with ERP and business communication systems; familiarity with P21 and Zendesk is preferred.
Ability to quickly learn and retain knowledge of product lines services and internal processes.
Positive team-oriented attitude with a strong commitment to delivering exceptional service to both external and internal customers.

We Make it Easy

Founded in 1901 MRA is a nonprofit employer association that serves more than 4000 employers covering more than one million employees.

We partner with these companies working directly with their HR department and leadership to hire their talent. We are a direct line to the company not an agency recruiter.

Required Experience:

Junior IC

Key Skills

Apply Now

About Company

MRA Recruiting Services

At MRA, we deliver best-in-class HR Services customized to meet your business needs – all at a price you can afford. Through our proven approach to HR excellence, we maintain a sole focus on delivering unmatched expertise and value to businesses – from small- to medium-sized businesse ... View more

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