Transformation Strategist Emory Health Plan

Enterprise Transformation Strategist plays a hands-on role in delivering initiatives across benefits design digital experience AI adoption data & analytics operational redesign and member & provider journey transformation. Strategist contributes directly to a portfolio of high-impact initiatives spanning benefits design digital experience AI adoption operational redesign and member & provider journey transformation.

KEY RESPONSIBILITIES:

• Supports 3-5 enterprise initiatives by developing and maintaining project plans tracking milestones logging risks and preparing status updates for governance meetings.
• Performs structured process analysis: documents current-state workflows identifies bottlenecks and inefficiencies and assists with solution design.
• Assists in building business cases and cost/benefit models for proposed initiatives under the guidance of senior team members.
• Prepares clear professional presentations dashboards and communication artifacts for team meetings and stakeholder reviews.
• Maintains initiative documentation libraries meeting notes and decision logs to support knowledge continuity.
• Assists with mapping current-state member and provider journeys capturing pain points handoffs and moments of friction.
• Conducts structured user interviews shadows operational teams and synthesizes findings into insights and design opportunities.
• Supports creation of future-state journey maps and service blueprints that incorporate digital tools automation and human-centered design principles.
• Participates in design sprints and workshops facilitated by senior team members contributing analysis and Human-Centered Design research.
• Conducts targeted market scans of benefit trends supplemental health programs and employer plan innovations relevant to Emorys member population.
• Analyzes historic utilization and claims data to identify patterns and model the financial implications of proposed benefit design changes.
• Supports evaluation of pilot programs (e.g. mental health access digital health tools chronic disease navigation) through structured data analysis and member feedback synthesis.
• Assists with designing and measuring A/B tests or phased pilots tracking impact on member behavior utilization and cost.
• Partners with IT and vendor teams to support requirements gathering user acceptance testing and workflow documentation for digital platforms including the member portal provider portal and analytics tools.
• Assists with usability testing sessions with members and providers capturing feedback and translating findings into actionable recommendations.
• Tracks platform adoption metrics and flag optimization opportunities for senior team review.
• Helps maintain integration documentation between operational systems and new digital tools.
• Works alongside analytics team members to build and maintain dashboards and reports that surface insights on member experience utilization and operational performance.
• Supports predictive modeling use cases (e.g. high-risk member identification care gap prediction) by assisting with data preparation validation and interpretation.
• Participates in AI vendor evaluations by conducting research preparing comparison frameworks and documenting findings.
• Helps build and maintain responsible AI governance artifacts including model monitoring logs and pilot documentation.
• Supports planning and readiness activities for upcoming digital platform migrations by coordinating workstream documentation scheduling and stakeholder communication.
• Helps track open issues system defects testing cycles and dependency maps across vendor and internal teams.
• Assists with cutover preparation including checklist management and cross-functional readiness status reporting.
• Drafts communication materials training guides quick-reference resources and readiness assessments under the direction of senior team members.
• Participates in change champion networks and assist with facilitating small-group training or feedback sessions.
• Collects and synthesizes user adoption feedback tracks behavioral change indicators and supports continuous improvement of rollout plans.
• Performs related responsibilities as required.

MINIMUM QUALIFICATIONS:

• Bachelors degree in Industrial & Systems Engineering Business Administration Healthcare Management Public Health Computer Science or a related field and 1 to 2 years of experience in a relevant role.
• Additional skills and technical experience preferred: Exposure to healthcare operations health insurance consulting digital transformation or applied analytics through coursework internship co-op or capstone project.
• Experience contributing to projects or cross-functional teams in a structured setting (consulting club student organization employer or research lab).
• Familiarity with process mapping journey mapping workflow design or service design methods.
• Any experience with data analysis reporting or dashboard development applied to real-world problems.
• Excel (proficient); Python or R (preferred but not required); SQL (a plus).
• Tableau Power BI or equivalent (coursework-level familiarity sufficient).
• Lucidchart Miro Visio or similar diagramming platforms.
• Familiarity with Microsoft Teams SharePoint Smartsheet or similar.
• Basic exposure to Agile Lean Design Thinking or Systems Engineering (through coursework or self-study is acceptable).

NOTE: This role will be granted the opportunity to work from home regularly but must be able to commute to Emory University on a flexible weekly schedule based upon business needs. Schedule is based on agreed upon guidelines of department. This role requires residency in the state of GA. Emory reserves the right to change remote work status with notice to employee.

Emory is an equal opportunity employer and qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability protected veteran status or other characteristics protected by state or federal law. Emory University does not discriminate in admissions educational programs or employment including recruitment hiring promotions transfers discipline terminations wage and salary administration benefits and training. Students faculty and staff are assured of participation in university programs and in the use of facilities without such discrimination. Emory University complies with Section 503 of the Rehabilitation Act of 1973 the Vietnam Era Veterans Readjustment Assistance Act and applicable executive orders federal and state regulations regarding nondiscrimination equal opportunity and affirmative action (for protected veterans and individuals with disabilities). Inquiries regarding this policy should be directed to the Emory University Department of Equity and Civil Rights Compliance 201 Dowman Drive Administration Building Atlanta GA 30322. Telephone: (V) (TDD).

Emory University is committed to ensuring equal access and providing reasonable accommodations to qualified individuals with disabilities upon request. To request this document in an alternate format or to seek a reasonable accommodation please contact the Department of Accessibility Services at or call (Voice) (TDD). We kindly ask that requests be made at least seven business days in advance to allow adequate time for coordination.