Housing Program Specialist

Department: Housing
Reports to: Lead Housing Program Specialist
Employment Type: In-Person Full-Time Hourly Non-Exempt
Available Schedules:

• Su/M/Tu - 11:30am-12am & Sa - 8pm-12am
  
• Th/F/Sa - 7:30pm-8am & Th - 4am-8am (overnight)
• W/Th/F - 11:30am-12am & Sa - 4pm-8pm
• Su/M/Tu - 7:30am-8pm & W - 12pm-4pm
• Th/F/Sa - 7:30am-8pm & W - 4pm-8pm

About Our House

Our House empowers homeless and near-homeless families and individuals to succeed in the workforce in school and in life through hard work wise decision-making and active participation in the community. The Our House team has defined a set of seven Guiding Principles that characterize our culture and that we intentionally seek to uphold: Hard Work Wise Decision-Making Community Initiative Integrity Safety and Heart.

About the Role

You will be the after-hours staff member on duty. It will be your responsibility to oversee our large 24/7 residential facility the entire campus and all people on the campus including residents volunteers and visitors. If an incident occurs anywhere on the campus you will be the person responsible for handling the situation. You will have significant crisis management responsibilities and must maintain good work integrity and effective communication.

What Youll Do

• Oversee residents in a large 24/7 residential facility and all areas of the campus
• Report emergency situations immediately to direct supervisor and document any incidents emergencies and concerns from residents donors or volunteers (examples of incidents include any time outside agenciespolice DHSare involved in occurrences at Our House or physical violence or threats are made)
• Ensure that residents participate in mandatory programs and refer them to Our House programs (Career Center classes recovery meetings drug testing Childrens Programs Stability etc.)
• Communicate regularly with the Housing Team about residents needs evictions shelter needs ongoing issues or system changes
• Ensure that meals are prepared and served
• Enforce all written shelter rules and additional Our House policies and procedures documenting any violations through the write-up process including enforcing evictions when necessary
• Assign chores after each meal
• Administer drug tests as needed and manage medication administration for residents
• Monitor residents sobriety and reports and documents drug or alcohol related incidents with the write-up system
• Ensure that all areas in and around the shelter are clean organized and safe
• Process work orders for maintenance issues
• Process new intakes and exits of residents and filling out all required paperwork
• Greet and orient volunteers including meal serving groups to the facilities and to the needs that they are there to meet
• Document donations and volunteers using a data collection system (contact info what was given/volunteer project date value)
• De-escalate conflict situations to ensure safety
• Attend all mandatory weekly staff meetings prepared and on time
• Conduct other duties as assigned to fulfill Our Houses mission

What Youll Bring

• Social services experience
• At least 2-3 years working in a program or organization serving individuals in a residential setting preferred
• Conflict resolution and crisis management experience
• Strong written and verbal communication skills
• Action-oriented entrepreneurial adaptable and innovative spirit
• Ability to work effectively in collaboration with diverse groups of people
• Passion idealism integrity positive attitude mission-driven work and self-direction

Requirements

• High school diploma is required
• Must be able to lift 40 pounds
• Must have reliable transportation
• Must be able to pass criminal background checks child and adult maltreatment registry checks sex offender registry checks and a pre-employment drug screen

Benefits & Perks

Visit our careers page for more information on benefits and perks!

Our House is a drug-free workplace.

Our House is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all team members. People of color and members of the LGBTQ community are encouraged to apply.

Required Experience:

IC