Tier 2 IT Engineer On-Site
Share
Job Location:
Cincinnati, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
Lyra Technology Groupis aprivateequity-backed holding company that invests andoperatesindustry leading technology service businesses. Our companies areoperatedindependently by exceptional management teams. Companies that join our groupretainthe employees name and culture that have made them successful. As a platform ofEvergreenServicesGroup we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term.
About The Position
One of our operating companies Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and troubleshoot technical issues maintain computer systems and provide remote and onsite support. They should be comfortable with quickly adapting to new technologies and working both independently and in a team environment.
Responsibilities:
- Diagnose and troubleshoot technical issues
- Maintain computer systems
- Provide remote and onsite support
- Maintain documentation of processes issues and solutions
Requirements
- 2 years of experience in IT engineering and/or customer facing
- Knowledge of Windows and Linux operating systems
- Familiarity with networking concepts and tools
- Excellent problem-solving and communication skills
Expected Outcomes
- Resolve technical issues in both a remote and on-siteenvironment
- Interact with members of client headquarters including high level executives
- Provide the best possible solution to clients
- Maintaining clear communication with clients
- Keeping assigned tickets organized and updated
- Periodic assignment of afterhours on-call support
Compensation & Benefits
- Up to $70K / Year based on experience
- Health Dental Vision & otheradditionalbenefits
- 401K (With 3% Match) eligible after 90 Days
- Generous PTO
Required Experience:
IC
Key Skills
About Company
IT MSP providing Support (247), Strategy Roadmaps, Cyber Security, and IT Solutions. 98% client retention. Premium Service. Advanced automations. CMS Group Ltd.
