Principal UX Designer, Amazon Delivery Customer Experiences
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Job Location:
Bellevue, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
In this role youll lead the strategic vision for post-purchase experiences spanning order tracking delivery management and returns. A key part of this role involves scaling our design systems to empower teams across Amazons retail business with consistent accessible patterns. Youll also champion AI enablement exploring how emerging technologies can augment customer experiences and team capabilities.
Your impact will extend beyond crafting intuitive solutions youll collaborate with senior leaders and diverse teams to connect evolving customer needs with emerging technologies. Youll mentor UX designers serve as the connective force between teams and uncover deep customer insights to turn ambitious concepts into seamless features reshaping how people interact with their orders at scale.
Key job responsibilities
As a cornerstone of design leadership for our team and the broader Amazon Delivery Experience design organization you will:
Establish design strategy and vision to inspire and deliver impactful experiences for the customer by delivering on design artifacts research and innovation activities
Identify cross-organization opportunities and align scalable solutions across programs and organizations to ensure a cohesive customer experiences
Develop and maintain a rising quality of design standards including accessibility UX guidelines and CX metrics across teams and partners
Present and defend design recommendations to partners stakeholders and executive leadership for alignment feedback and approvals
Partner with business and technology teams to leverage scale for new innovations without compromising core experience principles
Exemplify and advocate for ideal design standards and operations in partnership with leaders across the organization
Educate teams and maintain points of view on the use of emerging and evolving technologies for CX innovation like AI LLM and more
About the team
The Amazon Deliverys Customer Experience team (ADX CX) team is a diverse group of designers and researchers that share our experiences and help each other succeed. We operate within the broader Amazon Delivery Experience design organization that includes teams focused on operational and transportation experiences critical to the success of the holistic delivery journey. We value individuals who drive inspiration collaboration and connection by bringing their authentic selves to work and respecting everyones unique voices. We love complex problems growing in fast-evolving environments taking action and learning from mistakes. We champion the customer voice (spoken and unspoken) through objective insights that inform the collective design and increase customer empathy across Amazon. Our creative work impacts millions of customers worldwide and we are proud to be a part of it.
- 10 years of design experience
- Available online portfolio for review
- Knowledge of usability principles and techniques
- Experience defining design patterns and maintaining UX standards
- Experience with best practices for Product and Experience Design (including User Interfaces Information Architecture and Interaction Design).
- Experience in end-to-end design projects from shaping business/design strategy through execution
- Knowledge of best practices for information architecture and product designExperience designing and prototyping with tools such as Figma Photoshop Illustrator HTML or similar
- Experience designing customer facing retail products.
- Experience presenting to and effectively advising executives and senior leaders within and outside of design.
- Experience providing and effectively communicating strategic and tactical recommendations based on data
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Bellevue - 164000.00 - 221800.00 USD annually
Required Experience:
Staff IC
Key Skills
About Company
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