Senior IT Manager
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Job Location:
Houston, MS - USA
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
At Stewart we know that success begins with great people. As a Stewart employee youll be joining a company that was named a 2024-2025 Best Company to Work For by U.S. News & World Report and a 2025 Top Workplace by USA Today. We are committed to helping you own develop and nurture your career. We invest in your career journey because we understand that as you grow so does our company. And our priority is smart growth by attaining the best people investing in tools and resources that enable success and creating a better home for all.
You will be part of an inclusive work environment that reflects the customers we serve. Youll be empowered to use your unique experiences passion and skills to help our company and the communities we serve constantly evolve and improve. Together we can achieve our vision of becoming the premier title and real estate services company.
Stewart is a global real estate services company providing title insurance settlement underwriting and lender services through our family of companies. To learn more about Stewart visit information can be found on . Get title industry information and insights at Follow Stewart on Facebook @StewartTitleCo on Instagram @StewartTitleCo and on LinkedIn @StewartTitle
Job Description
Job Summary
Job Responsibilities
- Manages Desktop Engineering & SCCM teams providing leadership and guidance to individual contributors and supervisors
- Oversees and executes tactical implementation of enterprise-wide end-user computing to achieve goals established through partnership with EUS Service Desk ITSM Security Infrastructure Architecture and PMO
- Accountable for the performance and results of department team including setting and enforcing ServiceNow communication standards and coaching teams to write clear consistent actionable professional and customer-friendly updates
- Utilizes established passion for employee experience to provide leadership to managers supervisors and individual contributors to drive hiring plans manage performance and foster a culture of accountability and documentation.
- Accountable for the performance and results of teams including defining the end-to-end employee journey through monitoring and automation-minded problem management
- Develops departmental plans including business production and/or organizational priorities to deliver measurable improvements in the employee experience by developing and reviewing telemetry & Voice of Customer (VOC) data and insights
- Decisions are guided by resource availability and Stewart objectives
- Applies knowledge of key business drivers and the factors that maximize department performance developed through excellent executive communication and stakeholder management abilities
- Guided by functional or regional business plans impacts the department results by supporting and funding of projects products services and/or technologies
- Identifies and solves complex operational and organizational problems leveraging resources within or outside the department
- Persuades managers and leaders to take action and/or negotiates with external partners/vendors/customers by identifying and reporting KPIs to the business
- Manages multiple related teams sets departmental priorities and allocates resources to align with business objectives and annual plan
Education
- Bachelors degree in relevant field preferred
Experience
- Deep expertise in endpoint management Window engineering application packaging/deployment patching/compliance and device lifecycle processes
- Demonstrated ability to set ServiceNow ticket quality standards and coach teams on clear consistent professional updates.
- Experience using AI/automation to improve EUS outcomes and scale operations (e.g. scripting workflow automation intelligent routing and summarization) with appropriate controls for security privacy and data handling
- Strong command of EUS/ITSM service-quality metrics and scorecards (CSAT from ServiceNow surveys SLA attainment MTTR incident recurrence endpoint health/DEX signals) and turning insights into prioritized engineering work.
- Typically requires 8 years of related work experience
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process please contact us by email at .
Benefits
Stewart offers eligible employees a competitive benefits package that includes but is not limited to a variety of health and wellness insurance options and programs paid time off 401(k) with company match employee stock purchase program and employee discounts.
Required Experience:
Manager
Key Skills
About Company
We’re committed to becoming the premier title company. Whether you need local expertise, exceptional service, or a trusted partner, we’re here for you.
