Crisis Assistance Program Intake Specialist

OPEN: MARCH 27 2025CLOSE: APRIL 27 2025JOB TITLE: INTAKE SPECIALIST DEPARTMENT: CRISIS ASSISTANCE PROGRAMREPORTS TO: CRISIS ASSISTANCE PROGRAM DIRECTORHOURS: 40 HRS/WK FULL TIME SALARY: BASED ON SALARY MATRIXBENEFITS*REQUISITION: 656*Salaries are market competitive. For accurate salary information call or email The Puyallup Tribe of Indians provides a generous benefits package that includes employer paid medical dental vision life insurance a retirement/401(k) plan with profit sharing paid holidays and paid time off including birthday SUMMARY:Under the general supervision of the Director accepts applications on behalf of the Crisis Assistance Program. Facilitates communication and documentation between Tribal Members and the Program DUTIES AND RESPONSIBILITIES1. Screens applicants for eligibility in compliance with Crisis Assistance Program Policies and Procedures.2. Prepares requests by reviewing completed applications ensuring current statements are submitted in the Tribal Members name prepares files scans and names documents and routes requests to Program Coordinators for processing.3. Verifies requests are completed and ready to be processed.4. Greets applicants at the door for in person requests. Seeks clarifying information by asking questions. Assist Tribal Members through application process as needed.5. Promptly and courteously answers phone logs detailed voice mail messages and returns calls as needed.6. Promptly and courteously responds to emails and ensures clients know what is needed to complete their requests. Logs any incomplete requests.7. Ensures requests submitted digitally are clear orderly cropped and ready for processing by utilizing multiple computer programs to ensure statements are legible.8. Checks and confirms math for balance available at request of Tribal Members.9. Opens and distributes incoming postal mail on a daily basis.10. Keeps log of outgoing mail and prepares outgoing mail in a timely manner.11. Faxes e-mails or postal mails applications to Tribal Members upon request.12. Responsible for ensuring that all vendors property owners rental agencies apartment complexes mortgage companies etc. have submitted a W-9 form and attach new ones to the digital copy to submit to Accounting.13. Accurately and timely files all documents in the proper file and maintains accurate filing system for clients.14. Follow up on incomplete requests regularly.15. Accurately and promptly ensures all files are properly named or adjusted to include/match names with Tribal ID numbers and household members. Including updating digital master list and printing labels using Avery.16. Responsible for picking up checks contacting Tribal Members to pick up checks mailing checks and ensuring mailing address is accurate.17. Responsible for ordering office supplies by using Microix to originate Purchase Order requests as needed. Keeps log of what was ordered and when it was delivered. Ensures office supplies are kept in sufficient quantities so as not to impact work flow.18. Digitize previous annual files and facilitates archiving with Access. Maintains a log of stored files.19. Maintains strict confidentiality at all times.20. Creates and edits spreadsheets as necessary.21. Performs all other duties as RESPONSIBILITIESThis position has no supervisory AND REQUIREMENTSTo perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential and/or ExperienceHigh School Diploma or GED required; and two years related general office or administrative assistant/secretarial work experience required; or equivalent combination of education and experience. Intermediate experience and intermediate knowledge using Microsoft Office (i.e. Word Excel Access etc.) is required. Ability to work with Avery SkillsEmployee must demonstrate the ability to interact tactfully and positively with Tribal members all levels of staff and management. Ability to maintain a high level of confidentiality. Ability to write reports and business correspondence. Ability to effectively respond to questions and present information to management employees and groups of SkillsAbility to add and subtract four-digit numbers and decimals. Ability to perform these operations using units of American money. Ability to understand measurements in U.S. customary AbilityAbility to understand and carry out detailed written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized or CertificatesMust have and maintain a valid and unrestricted Washington State drivers license and proof of insurance. Drivers License must not contain any restrictions that would otherwise prevent an employee from driving a GSA vehicle or complying with the Tribes Vehicle Use RequirementsCustomer service skills communication skills records management possess strong organizational skills and be able to prioritize workload in order to complete assignments timely and to transition between tasks to maintain effective working relationships with clients staff and other individuals agencies or to initiate responsibly and work independently with minimal maintain professional composure at all deal with high work volumes seeing numerous clients high stress and exposure to various emotions from distressed and irate occasionally require work after hours and on DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires the ability to operate a personal computer multi-line telephone calculator facsimile and photocopier. Requires the ability to read write communicate and interpret information accurately in English. Requires the ability to concentrate and consistently produce accurate work. While performing the duties of this job the employee is frequently required to sit; use hands to finger handle or feel; reach with hands and arms; and talk or hear. The employee consistently is required to stand and walk. The employee is required to stand and stoop kneel crouch or crawl. Specific vision abilities required by this job include close vision and ability to adjust ENVIRONMENTThe work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level is low to moderate. The physical exertion is low to moderate. Work is performed in an office setting. There are frequent employee and customer/client contacts and interruptions during the day. Requires occasional out of area travel using employees own transportation. Employee may be exposed to outside weather conditions. Position may be stressful at times due to the sensitive or confidential issues being Puyallup Tribe of Indians reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of PREFERENCE EMPLOYER AS REQUIRED BY LAWOnline Application Tips:1. If you are using a PC use Chrome. If you are using a MAC use Safari.2. Upload additional documents (resume cover letter letters of recommendation proof of Indian blood etc.) to the resume tab as one (1) PDF file or email documents to and we can add them to your online application. Please send in copies of any degrees or certificates that you have been awarded.3. Indian Hiring Preference send in the appropriate documentation for the category you select. If you have any questions about the hiring preference policy or what document to send in email us at or call .4. Provide 3 references (we cannot obtain references from direct family members mother father grandparents sisters brothers or children and this includes in laws). One reference must be your most recent supervisor. We prefer the rest of your references to include co-workers subordinates or other supervisors but we can accept a personal reference from someone who is familiar with your work ethic habits and attendance. You can send in letters of recommendation to To add more employment education references etc. click on the small sign at the top right corner of the page.6. When entering salaries only use numbers. Do not use any other characters (such as . or $)7. After you submit your application you will receive an email confirmation. If you do not receive an email please call the office to confirm submission.*Please do not wear perfumes colognes or strong scents to your interview. Some employees are you have any questions about the positions or the online application please call or email Puyalupabsh Tacoma WA 98404