Operations Coordinator
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Job Location:
Tucson, AZ - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Position Overview
The Operations Coordinator plays a vital role in ensuring seamless day-to-day operations at Smith Performance Center. This position serves as the operational backbone of our facility coordinating schedules managing workflows and ensuring exceptional service delivery across all departments. The ideal candidate is highly organized detail-oriented and thrives in a dynamic fast-paced environment.
Key Responsibilities
Schedule Management & Optimization
- Own and optimize all scheduling systems including physical therapy strength training dietitian appointments administrative staff and gym operations
- Manage coverage needs cancellations and capacity planning across all service lines
- Step into front-desk duties as needed to ensure uninterrupted operations
- Coordinate facilities management tasks to ensure the center is well-maintained and operational
Operational Excellence
- Identify and resolve operational bottlenecks to maintain efficient patient and member flow
- Maintain current and accurate patient management lists
- Ensure all follow-up protocols are consistently executed
- Monitor and improve operational processes to enhance efficiency
Staff Support & Training
- Train front desk and support staff using established SPC scripts workflows and procedures
- Develop and maintain troubleshooting guides for common operational challenges
- Provide ongoing support to ensure staff confidence and competency
Facility & Vendor Coordination
- Oversee facility needs and coordinate maintenance requirements
- Manage vendor relationships and communications
- Build and implement systems for recurring operational tasks
Reporting & Cross-Functional Communication
- Deliver clear operational metrics and trend analysis to leadership
- Facilitate smooth communication between physical therapists coaches and administrative staff
- Ensure alignment across all departments for optimal patient and member experience
Requirements
- Perform all duties to the best of your skill ability experience and talents
- Comply with all SPC policies procedures rules and regulations (both written and oral)
- Implement and uphold the mission core values and critical actions of Smith Performance Center
- Conduct and/or attend all meetings appropriate to the position
- Adhere to SPCs policy prohibiting the sale of non-Smith Performance Center products or memberships to current members unless approved by the CEO
What Were Looking For
- Team Player: Collaborative approach with ability to support and work effectively across all departments
- Growth Mindset: Eagerness to learn adapt and continuously improve operational systems and personal skills
- Great with People: Excellent communication and interpersonal skills with staff patients and vendors alike
- Strong organizational and multitasking abilities
- Problem-solving mindset with attention to detail
- Proficiency with scheduling systems and operational software
- Commitment to maintaining a professional service-oriented approach
- Bachelors Degree
- Minimum 2 years experience in office management
Perks and Benefits
- Competitive pay in a non-insurance mission-driven practice.
- Access to SPCs gym and strength programs.
- PTO and paid holidays available.
- Health Insurance Plan.
- Included Physical Therapy Nutrition Strength Training as an employee.
- Opportunities for leadership within SPCs growing company.
Other Details
- Full-time (40 hours/week).
- Some light weekend or evening work may be required.
- Applications will be reviewed on a rolling basis.
Smith Performance Center is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
To Apply:
Applications will be reviewed starting February 6 2026
Will only review resumes with cover letter.
We believe in creating an environment that you can thrive professionally and personally. Join us and be a part of a great team that is transforming healthcare!
Required Experience:
Senior IC
