Product Manager Scheduler

Who we are

80% of the workers across the globe are Deskless. These are the people who keep our lights on and gas flowing build roads and bridges run our manufacturing factories ensure that we get healthcare service and provide us with reliable phone and internet connectivity. As entrepreneurs have we considered solving their problems and making them more productive

Zinier is a company on a mission to empower frontline workers - and the people supporting them - to achieve greater things for themselves and the world around them. With the majority of workers worldwide being deskless Zinier recognizes the need for Technology Equity to improve the lives and productivity of these workers who keep the world up and running.

We are a remote-first global team headquartered in Silicon Valley with a hybrid workforce across the United States Canada Europe Latin America Singapore and Bangalore India with leading investors that include Accel ICONIQ Capital Founders Fund Newfund Capital NGP Capital Tiger Global Management and Qualcomm Ventures LLC.

What we are looking for

Do you get fired up about the puzzle of putting the right technician on the right job at the right timeand then figuring out how to do it ten times better Do you instinctively think about scheduling constraints workforce optimisation and the gap between what dispatchers need and what technology delivers today Zinier is searching for a strategically-minded market-savvy Product Manager to own our Scheduler streamthe most technically demanding and commercially critical pillar of our platform.

In this high-impact role youll own the Scheduler roadmap end-to-end: the what and the why. Youll spend serious time with customerssitting with dispatchers planners and service delivery leadersto deeply understand their scheduling requirements uncover the problems theyre trying to solve and learn what more they want from their scheduling tools. Youll pair that customer intimacy with sharp market intelligence: understanding where we differentiate versus competitors what capabilities are table stakes in the FSM scheduling space and where the genuine whitespace opportunities lie. That combination is what shapes a roadmap that doesnt just respond to requestsit positions Ziniers Scheduler as the category leader.

Scheduling doesnt exist in isolation. Our Scheduler is deeply interlinked with Dispatch Console Capacity Management and Maps & Routes. Youll work shoulder-to-shoulder with the Product Managers who own those domains and with our Product Architect to ensure coherence across the platform. Youll also partner with Go-to-Market teams to define the customer journeys and value propositions we want to demonstrate and showcaseits not enough to build great scheduling capability; Sales CS and Marketing need to articulate why it matters and show it in action.

You wont be writing user stories or attending daily standupsthats the Product Owners domain. Your PO sits in India embedded with engineering and youll hand off fully-formed PRDs that give them everything they need to decompose and execute with precision. The cleaner your handoff the better the output.

Bring your scheduling brain your customer empathy your competitive instinct and your first-principles thinking. This is your opportunity to shape the future of intelligent workforce schedulingfrom market positioning to product delivery.

Where you are located

Anywhere in the US; able to collaborate with customers and teams across continents as needed either remotely or in-person (occasional travel required). Youll work closely with fellow PMs in the UK/US Product Architects and a Product Owner in India so flexibility across time zones is essential.

What the role offers

• Own the Scheduler stream roadmap: Define and maintain the product direction for scheduling dispatching optimisation capacity management integration and route optimisationaligned to portfolio priorities and informed by deep customer and market insight
• Spend meaningful time with customers: Conduct regular discovery sessions on-site visits and workshops with dispatchers planners and operations leaders to understand their scheduling requirements uncover unmet needs and validate product hypotheses with real-world evidence
• Build and maintain market intelligence: Continuously assess the competitive landscapeunderstand where Zinier differentiates what capabilities are table stakes and where whitespace opportunities existto inform roadmap prioritisation and positioning
• Partner with Go-to-Market teams: Work with Sales CS and Marketing to define the customer journeys and value propositions for Scheduler capabilities; ensure demo environments sales collateral and enablement materials showcase differentiated value
• Collaborate with adjacent Product Managers: Work closely with the PMs who own Dispatch Console Capacity Management and Maps & Routes to align priorities resolve cross-stream dependencies and ensure the Scheduler roadmap reinforces the broader platform vision
• Partner with Product Architecture: Engage the Product Architect on technical feasibility cross-stream dependency mapping and platform coherence before PRDs enter the backlog
• Write PRDs with clear problem statements success criteria and WSJF scores: Every epic gets a PRD rooted in customer evidence and market contextarticulating the problem who it affects measurable outcomes and a rigorous WSJF score
• Hand off to your Product Owner with precision: Deliver finalised PRDs with wireframes technical constraints and clear acceptance criteria that enable the India-based PO to decompose into stories within 3 days
• Define quarterly OKRs for the Scheduler stream: Set ambitious measurable objectives aligned to the portfolio priority matrix and track progress monthly
• Champion evidence-based prioritisation: Synthesise customer insight NPS feedback support ticket patterns usage data and competitive intelligence into a prioritisation rationale that stakeholders can trust

What youll bring to the role

• 57 years in product management within B2B SaaS: Proven track record owning a product stream writing PRDs and delivering measurable outcomes in complex multi-stakeholder environments
• Deep domain expertise in scheduling optimisation or workforce management: Hands-on experience with scheduling engines dispatch optimisation constraint-based assignment capacity planning or route optimisationideally within field service management logistics or workforce management platforms
• Strong market and competitive instinct: Experience building competitive intelligence identifying differentiation opportunities and translating market insight into roadmap decisionsyou know the difference between table stakes and genuine advantage
• Customer discovery expertise: Experienced at running discovery sessions on-site visits and workshops with operational users and executives; you know how to extract actionable insight from conversation and observation
• Exceptional problem framing: You define problems before jumping to solutions; your PRDs start with why and for whom not build this feature
• Strategic thinker with bias to action: Balance long-term vision with tactical execution; make decisions with 70% data iterate fast and course-correct without hesitation
• Cross-functional collaboration: Comfortable working across product streams aligning with fellow PMs on shared dependencies and partnering with GTM teams to shape positioning and enablement
• Stakeholder orchestration skills: Navigate multi-layered organisations influence without authority and craft compelling narratives for audiences ranging from field technicians to C-suite executives
• Data-driven prioritisation: Comfortable with WSJF or equivalent frameworks; you score trade-offs rigorously and can defend sequencing decisions with evidence not gut feel
• Technical fluency: You dont write code but you understand APIs data models and algorithm trade-offs well enough to have credible conversations with engineers and architects
• Be Hungry. Be Humble. Be Honest. And Hustle.

Own the problem. Know the market. Be the reason our Scheduler becomes the industry standard.

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