Welcome Center Coordinator
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
The Welcome Center Coordinator provides frontline operational and administrative support to ensure consistent highquality service delivery within the Welcome Center and across assigned Human Resources functions. This role serves as a first point of contact for faculty staff students and visitors offering professional reception services accurate information and effective triage of inquiries in accordance with established procedures.
The position supports standardized intake tracking and documentation processes; performs a variety of administrative and information management duties; and contributes to continuous improvement efforts through research analysis and process recommendations. The Welcome Center Coordinator also provides functional supervision and training for student employees ensuring consistent application of procedures and service standards.
All work is performed in alignment with departmental policies operational guidelines and the University of Iowa Policy Manual.
There is an expectation that the person in this position will maintain effective civil and respectful working relationships with the University of Iowa campus community and uphold the Universitys commitment to creating welcoming and respectful environments for all.
Specific Job Duties and Tasks:
- Provides front desk reception including greeting guests directing visitors and carrying out welcome desk responsibilities as outlined in standard operating procedures.
- Supports the development and refinement of standardized intake and triage workflows to ensure consistent service delivery across HR functions.
- Oversees functional supervision over student employees at the welcome center ensuring consistent service delivery adherence to procedures and appropriate task execution. Provides training to student employees.
- May assist other units on campus with processing I-9s during busy times (e.g. start of the semester)
- Logs and tracks customer interactions in the Welcome Center tracker to support accurate documentation and service monitoring.
- Performs research and analysis to support operational decision-making and process improvements
- Assists walk-in customers answers phone calls routes inquiries and responds to emails.
To obtain the full job description including key areas of responsibility technical competencies and desirable qualifications please contact
Required Qualifications
- Bachelors degree or equivalent combination of education and experience
- Typically 3-6 months experience in the following areas:
- Demonstrated experience providing frontline customer service in an office reception or serviceoriented environment.
- Experience performing administrative duties such as data entry recordkeeping mail distribution or similar clerical support.
- Experience working with a variety of communication channels (walkin phone email) in a highvolume service setting.
- Strong written and verbal communication skills with the ability to provide clear accurate information to faculty staff students and visitors.
- Ability to follow established policies procedures and standard operating workflows with consistency and attention to detail.
- Demonstrated ability to organize information maintain accurate records and manage multiple tasks simultaneously.
- Ability to work effectively in a teambased environment and interact professionally with individuals from a broad spectrum of backgrounds.
- Proficiency with common office technology and software (e.g. email word processing spreadsheets databases or tracking systems).
- Ability to exercise discretion and maintain confidentiality when handling sensitive information.
Desired Qualifications
- Experience working in a Human Resources higher education or shared service environment.
- Experience supporting intake triage or customer tracking systems.
- Experience providing functional guidance training or oversight of student employees.
- Familiarity with HR processes or compliance activities (e.g. I9 processing or related documentation).
Demonstrated ability to identify inefficiencies and contribute recommendations for operational improvement.
Application Details
In order to be considered for an interview applicants must upload:
- Resume
- Cover Letter
Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. 5 professional references will be requested at a later step in the recruitment process. For questions contact Jade Rogers at
Required Experience:
IC
About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
