EMEA Cell Therapy Coordinator Austria

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Overall purpose of the role

• To make the link between commercial operations medical affairs Supply Chain and CAR-T sites

• To support certified CAR-T sites on a patient-level acting as the main point of contact for the cell therapy nurse coordinator and other relevant stakeholders (apheresis team pharmacist physician etc)

• To facilitate the patient and the cell journey and provide support to the different stakeholders throughout it

• To provide day to day support and individual case management support to ensure smooth service delivery and facilitate cell logistics

• To support the onboarding of the treatment site and relevant stakeholders on the order management IT platform

• To address special situations by routing to appropriate J&J stakeholders and coordinating with them to reach the desired solution

The Cell Therapy Coordinator (CTC) is an EMEA role dedicated to CAR-T operations at a local or cluster level and contributing to delivering a best-in-class customer experience. EMEA CTCs are closely connected together in a functional network.

Main activities / tasks

Local and regional CAR-T team membership and collaboration

• Support one or more Operating Company as primary CTC

• Act as a local CAR-T expert on CAR-T operations and logistics

• Direct any special situations to relevant local and regional stakeholders and provide status updates

• Contribute to the regional CTC team by sharing local experiences and best practices

Support to treatment centres for case management

• Collaborate with the local team to support the onboarding of the treatment site on the case management IT platforms ensuring the right stakeholders get the right information

• Collaborate with site stakeholders especially nurse coordinator apheresis team and pharmacist to coordinate all CAR-T related operations including the delivery and receipt of the final manufactured product

• Support patient enrolment by verifying completeness of information through the case management platform

• Assist the process from ordering cell processing cell transportation and delivery

• Collaborate with internal stakeholders to solve issues in ordering or manufacturing according to company policies

• Support rescheduling and cancellations when needed

• Proactively communicate with sites leveraging the internal IT platform and address sites queries

• Ensure coordination with back up CTC in case of absence

Enable synchronisation of patient and cell journey

• Proactively check and facilitate order processing by collaborating with J&J stakeholders (Supply Chain Customer Service CTAL)

• Coordinate cell pickup and delivery in collaboration with vein-to-vein and based on site preferences

• Oversee the cells status location and timelines and communicate frequently on any changes or delays

Ensure positive customer experience

• Collect and communicate issues / requests received from customers coordinate triaging and resolution of issues related to day-to-day site operations IT platform patient journey or others

• Along with the CTAL serve as point of contact for site for any logistics or operational issues and bring in additional resources until issue is resolved

Ensure operational performance and fulfilment of obligations

• Understand key supply chain processes such as SC planning delivery and enablement

• Confirm labelling and documentation requirements

• Coordinate with the CTAL and CAR-T EMEA COE to communicate site demands regarding manufacturing slot availability

• Liaise with local MAF to ensure right information and support is provided for adverse event reporting

• Provide insights to local team and regional teams into CAR-T operations to enable continuous improvement initiatives to cell collection and processing process

• Timely report any issues to the appropriate stakeholders and routes (e.g. system bugs Product Quality Complaints or Escalations)

Accountabilities

• Be up to date with technical and compliance-related training on CAR-T and myeloma

• Act in full compliance with relevant local and regional regulations and SOPs in particular:data privacy HCBI / promotional rules ATMP regulations Quality Company SOPs Pharmacovigilance

• Be ready to support any audit or inspection from local health authorities

• Support patient treatment by providing guidance and coordination with J&J operations verifying completeness and documentation of information and addressing any unusual request by routing to local or regional stakeholders as needed

• Strong collaboration with local Cell Therapy Account Lead (CTAL)

• Update internal case management platform with the latest case information and share reports with internal stakeholders when needed

Collaborate with:

• local medical commercial customer service quality finance teams

• local legal and healthcare compliance

• EMEA Centre of Excellence supply chain quality cell therapy commercial operations

• Support to hospital sites:

• Primary contact: Nurse coordinator apheresis & cell lab team pharmacist

• Secondary contacts: CAR-T physician CAR-T team IT hospital manager

Job location

Office-based position (Vienna Austria) with a hybrid way of working (offering flexibility for home office days). The role can involve up to 10% domestic travel.

Requirements

• Proficiency with IT systems

• Fluency in English & German

Knowledge & skills

• E2E thinking and business acumen

• Service and process orientation

• Communication skills

• Ability to navigate complex settings that involve multiple stakeholders

• Ownership mindset ability to act to make things happen operate within agreed frame and navigate J&J to influence decision makers

• Detail-oriented in managing process

• Understanding of data privacy and pharma compliance rules

• Awareness of and adherence to Johnson & Johnson Credo values policies and SOPs

• Proven ability to establish and cultivate key relationships

• Proven ability to manage complex settings that involve multiple stakeholders and the ability to interact with medical and administrative officials

Experience

• Masters or Bachelors degree (medical or scientific discipline).

• 3-5 years of prior experience in customer facing role ideally in a hospital (e.g. patient care coordination) or working with hospitals (e.g. customer service or local trial management)

• Experience working with multiple internal stakeholders

• Experience working in a transplant unit is a plus

• Cell therapy experience is a plus

• Supply chain experience is a plus

At Johnson & Johnson we want every candidate to feel supported throughout the hiring process. Our goal is to make the experience clear fair and respectful of your time.

Heres what you can expect:

• Application review: Well carefully review your CV to see how your skills and experience align with the role.

• Getting to know you: If theres a good match youll be invited to a short call with one of our recruitment team to understand more about you and answer any questions that you might have.

• Staying informed: We know waiting can be hard and processes can evolve; our recruitment team will keep you updated and make sure you know what to expect at each step.

• Final steps: For successful candidates you will need to complete country-specific checks before starting your new role. We will help guide you through these.

Finally at the end of the process well invite you to share feedback in a short survey your input helps us continue improving the experience for future candidates. Thank you for considering a career with Johnson & Johnson. Were excited to learn more about you and wish you the best of luck in the process!

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