O-US Omnichannel Integration Lead

Career Category

Job Description

Join our team at AMGEN Capability Center Portugal consistently recognized among the top companies in the Best Workplaces ranking by Great Place to Work in 2026 we were once again distinguished as one of the top Best Workplaces in the country (category 201500 employees) reinforcing our commitment to an exceptional employee experience and workplace culture.

We are a team of over 500 talented individuals spanning more than 30 functions and areas of expertise and representing over 40 nationalities. Together we bring diverse perspectives and professional backgrounds to help shape the future of healthcare through innovation and technology.

This is your opportunity to explore a world of possibilities across areas such as Data & Analytics Digital Technology & Innovation Cybersecurity R&D Operations Global Distribution Finance Regulatory Affairs General & Administrative Human Resources and many more.

Located in the heart of Lisbon our AMGEN office fosters a culture of innovation excellence and purpose. Come thrive with us at AMGEN supporting our mission To Serve Patients.

What we do at AMGEN matters in peoples lives.

O-US OMNICHANNEL INTEGRATION LEAD

LIVE

WHAT YOU WILL DO

Lets do this. Lets change the this vital role the O-US (Outside-US) Omnichannel Integration Lead is the strategic integration lead for O-US GCCI (Global Customer Capabilities Integration) responsible for establishing a strong regional network across ELMAC and JAPAC creating transparency on the global GCCI roadmap and ensuring O-US business needs are clearly captured and prioritized with regional leadership.
The objective of the role is to streamline the O-US GCCI operating model by uniting capabilities and strengthening the connection between O-US execution and global capability development. This includes acting as the central interface to global capability teams translating global roadmap developments into local impact and bringing consolidated O-US requirements into global design discussions.
In addition the role defines the omnichannel vision and strategy and evolves the O-US omnichannel operating model ensuring that global capabilities are embedded into a coherent execution framework that drives integrated customer engagement across ELMAC and JAPAC markets.

The responsibilities of the role will include:

O-US Regional Governance & Roadmap

Build and lead structured ELMAC & JAPAC regional networks to strengthen engagement clarity and collaboration.
Create transparency on the global GCCI roadmap by communicating upcoming capability developments timelines and implications for markets.
Increase awareness across O-US on what is coming when and how it impacts execution.
Consolidate market business needs into structured regional requirements.
Align and prioritize these requirements with regional leadership to ensure one endorsed O-US voice.
Build a community mindset across markets fostering shared understanding of capability evolution and execution realities.

Global GCCI Collaboration & Alignment
Build strong collaboration with Global GCCI capability leads and maintain continuous visibility on roadmap developments.
Translate global roadmap updates into clear implications for O-US markets ensuring local readiness and alignment.
Represent and advocate for consolidated O-US perspectives in global forums and governance discussions.
Bring structured O-US business requirements into global design conversations to influence future capability builds.
Co-create future solutions with global teams to ensure capabilities are fit-for-purpose for O-US execution environments.
Work in close partnership with O-US Platform Integration Leads to align business requirements with technical requirements and implementation feasibility.

Omnichannel Vision Strategy & Operating Model
Define and evolve the O-US omnichannel vision and strategy aligned with global capability evolution.
Drive the O-US omnichannel operating model and clarify how O-US GCCI functions collaborate internally and with global teams to deliver integrated customer engagement.
Identify capability gaps and drive continuous improvement to strengthen O-US omnichannel maturity.
Drive coherence across Campaign Excellence Content Execution Web Field Excellence Platforms and Data & Analytics.

Authority

Strategic ownership of O-US globalregional governance for GCCI capabilities.
Influence over prioritization and articulation of O-US business needs toward global capability teams.
Endorsement authority on O-US execution implications of global capability builds.
Thought leadership on O-US omnichannel operating model and integrated execution direction.

General Leadership Expectations

As a Level 6 leader at Amgen you:
Lead through influence and thought leadership in a matrixed environment
Champion Amgen values compliance and ethical standards
Promote inclusion collaboration and high-performance ways of working

WIN

WHAT WE EXPECT OF YOU

We are all different yet we all use our unique contributions to serve patients. The dynamic professional we seek is a leader with these qualifications.

Requirements

• Bachelors degree required; Masters degree preferred
• Minimum of 8-10 years of experience in marketing operations process management or business excellence within the pharmaceutical or related industry
• Strong strategic thinker with the ability to shape governance models and translate business needs into structured capability requirements
• Proven experience operating in complex matrixed global organizations aligning regional and global stakeholders around shared priorities
• Demonstrated ability to consolidate diverse market inputs into clear prioritized recommendations for senior leadership
• Experience working closely with global capability or product teams including translating business needs into actionable requirements
• Strong executive communication skills with the ability to clearly articulate impact trade-offs and implications to senior stakeholders
• Experience driving cross-functional alignment across global regional and local teams
• Ability to design and communicate operating models that connect strategy to execution
• Solid understanding of omnichannel marketing and integrated customer engagement in a global or ex-US context
• Experience establishing structured ways of working governance processes and prioritization frameworks
• Comfort operating in ambiguity and shaping new roles structures and collaboration models

THRIVE

WHAT YOU CAN EXPECT OF US

As we work to develop treatments that take care of others we also care deeply for our teammates well-being and growth.

• Vast opportunities to learn develop and move up and across our global organization.

• Diverse and inclusive community of belonging where colleagues are empowered to bring ideas to the table take risks and act.

• Generous AMGEN Total Rewards Plan comprising healthcare finance wealth and career benefits.

• Flexible work arrangements.

Objects in your future are closer than they us.

EQUAL OPPORTUNITY STATEMENT

AMGEN is an Equal Opportunity employer and will consider you without regard to your race color religion sex sexual orientation gender identity national origin protected veteran status or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process to perform crucial job functions and to receive other benefits and privileges of employment. Please contact us to request an accommodation.