Assistant In-Room Dining Manager (Pre-Opening) Waldorf Astoria Kuala Lumpur
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Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Not Disclosed
Posted on:
2 days ago
Vacancies:
1 Vacancy
Job Summary
What are we looking for
An Assistant IRD Manager serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitudebehaviours skills and values that follow:
- Strong leadership and interpersonal skills with a passion for luxury hospitality.
- Proven ability to resolve guest complaints with professionalism discretion and effective problemsolving.
- High standards of personal grooming professionalism and attention to detail.
- Flexibility to work varied schedules including weekends and holidays based on business needs.
- Commitment to continuous learning and service excellence in luxury dining.
- Indepth knowledge of Malaysian and international cuisine fine dining etiquette and premium beverage pairings.
- Proficiency in reservation systems and basic computer applications.
- Strong financial acumen with experience in cost control and revenue management.
- Understanding of current and emerging food & beverage trends in south-east Asia with the ability to anticipate future developments.
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisuretravellersthe finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brand. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
With thousands of hotels in over 100 countries and territories Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience we offer the millions oftravellerswho stay with us every year a welcome they will never addition to our flagship brand Hilton Hotels & Resorts the family of brands includes Waldorf Astoria LXR Conrad Canopy Curio Collection DoubleTree Hilton Garden Inn Hampton and many others.
If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because its with Hilton where we never forget the reason were here: to delight our guests Team Members and owners alike.
Are you a hospitality professional with a passion for delivering exceptional dining experiences and supporting teams in achieving service excellence Join our prestigious 5star luxury hotel where elegance innovation and attention to detail define every guest interaction. As Assistant InRoom Dining Manager you will partner with the IRD Manager to oversee daily operations ensuring refined service flawless presentation and seamless coordination across departments. This is an opportunity to contribute to a dynamic team elevate our inroom dining standards and help create memorable moments that embody the artistry and prestige of worldclass hospitality.
What will I be doing
As the Assistant IRD Manager you will be responsible for performing the following tasks to the highest standards:
Operations:
- Support the InRoom Dining Manager in overseeing daily operations in accordance with hotel policies and Forbes luxury service standards.
- Ensure proper setup of pantries trolleys trays and amenities maintaining cleanliness readiness and refined presentation prior to service periods.
- Supervise service flow and coordinate effectively with kitchen stewarding and housekeeping teams to guarantee seamless delivery.
- Monitor order accuracy delivery times and guest preferences to optimise satisfaction and revenue.
- Maintain strong presence during peak service engaging discreetly with guests when appropriate and ensuring personalised service delivery.
- Assist in managing guest feedback and complaints ensuring timely and professional service recovery.
- Ensure adherence to food safety hygiene and HACCP standards in all inroom dining operations.
- Support execution of special amenities VIP setups and promotional inroom dining experiences.
Leadership & Culture:
- Supervise and motivate team members to maintain high standards of professionalism grooming and service excellence.
- Assist in recruitment training coaching and performance development of InRoom Dining associates.
- Foster a positive and collaborative work environment that promotes teamwork and engagement across departments.
- Conduct preshift briefings and ensure clear communication of service priorities and guest expectations.
- Identify training needs and support structured development plans for team members.
Administration:
- Maintain accurate operational records including logbooks shift reports and guest preference tracking.
- Assist in roster planning to ensure optimal staffing levels aligned with business demand.
- Support implementation and updating of SOPs training manuals and service procedures specific to inroom dining.
- Ensure proper use of POS order management and operational technology platforms.
Financial & Cost Control:
- Support financial performance by monitoring order volumes average checks and guest consumption trends.
- Assist in inventory control purchasing processes and stock management of amenities and minibars to minimise waste and optimise cost efficiency.
- Promote upselling initiatives and menu knowledge to enhance guest experience and profitability.
- Ensure accurate billing cashiering procedures and compliance with financial controls.
Guest & Team Experience:
- Deliver anticipatory and personalised service aligned with Waldorf Astoria luxury standards.
- Guide team members in handling VIP guests special occasions and discreet requests with professionalism.
- Monitor team morale and contribute to a supportive and productive working environment.
Health & Safety:
- Ensure compliance with hotel safety policies sanitation standards and regulatory requirements.
- Report maintenance issues safety hazards and incidents promptly.
- Support emergency response procedures and risk management protocols.
Communication & Collaboration:
- Maintain effective communication with all hotel departments to ensure seamless service delivery.
- Participate in departmental meetings operational reviews and training sessions.
- Represent the InRoom Dining department professionally in interactions with guests suppliers and colleagues.
Other Duties :
- Support sustainability initiatives brand campaigns and preopening activities.
- Stay informed of hospitality trends and service innovations in inroom dining.
- Undertake additional responsibilities as assigned by management.
EOE/AA/Disabled/Veterans
Required Experience:
Manager
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
