Norman, OK Service Department Advisor
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Job Location:
Norman, OK - USA
Monthly Salary:
Not Disclosed
Posted on:
3 days ago
Vacancies:
1 Vacancy
Job Summary
Norman OK - Service Department Advisor*
Job Function
Manages the flow of work through the service department from customer interactions through repair completion and invoicing. Works with service manager to maintain a high labor performance through increasing service labor sales and technician productivity.
Essential Duties
- Provides guidance and generates quotes for customer machine repairs
- Manages the entire work order cycle process; generation through closing and invoicing for customer work
- Sells service labor and parts ensuring all techs are highly productive so that budgets and goals are met
- Works with the service manager to identify and execute continuous process improvements
- Communicates enforces and monitors effective service department processes to ensure customer satisfaction
- Schedules and assigns jobs and work areas to employees in the service department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all service Warranty and Product Improvement Programs are completed submitted to the warranty administrator within the required timeframe to receive maximum credit
- May participate in Service EDUCATE Training programs required for the development of skills and knowledge
- Operates and maintains vehicles tools and equipment required to perform job responsibilities
- Maintains a clean work area and performs work in a neat and orderly fashion
- Follows all safety rules and regulations in performing work assignments
- Maintains knowledge of John Deere and competitive products
- 15. Other duties as assigned by supervisor.
*Safety Sensitive Position
Norman OK - Service Department Advisor- Pay & Benefits:
- Competitive Pay (Plus Overtime Pay)
- Health FSA Dental Vision Insurance (Company sponsored Healthcare starts the first day of the month after you start with P&K)
- Health insurance at no cost to employee.
- Company Paid Life Insurance
- 401k Match
- Paid Time Off & Holiday Pay (Starting Day 1 with P&K!)
- Safety Allowances
Qualifications
Norman OK - Service Department Advisor - Skills & Qualifications
High school diploma or GED equivalent.
Ability to use standard computer software applications such as Microsoft Office (Word Excel etc.) and internet functions.
Good human relations and effective oral and written communication skills.
Basic understanding of financial principles relative to Service Department operations.
Job Specific Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to walk sit talk and hear; use hands and fingers to operate handle or feel objects tools or controls; and reach with hands and arms. The employee is occasionally required to stoop kneel crouch or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Required Experience:
Unclear Seniority
