Service Quality & Operational Excellence Director Superior Completion Services

Superior Completion Services a Superior Energy Services Company has the technology resources and experience to deliver effective well-completion services in any downhole condition. As a global provider of best-in-class conventional unconventional intelligent and sand control tools Superior Energy provides field-proven state-of-the-art technology that reduces risk increases completion efficiencies and maximizes production on land shelf Deepwater and Ultra-Deepwater arenas.

Superior Completion Services is excited to be seeking a Director of Service Quality & Operational Excellencefor our Completion Office in Houston TX.

The Director of Service Quality & Operational Excellence is a transformational leader who champions continuous improvement worldâclass service quality and operational excellence across Superior Completion Services. This role plays a critical part in shaping how we operate driving innovative strategies that elevate safety reliability customer experience and performance at every level of the organization. By translating vision into action the Director ensures bestâinâclass service delivery optimizes operational efficiency and unlocks sustainable profitability reinforcing Superiors reputation as a trusted leader in downhole completion services.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Lead the development and deployment of service quality standards ensuring alignment with operational goals and customer expectations.
• Define implement and continuously improve operational excellence strategies including process standardization and KPI alignment.
• Oversee global quality assurance and quality control (QA/QC) programs across field service and shop operations.
• Collaborate crossâfunctionally with Engineering Product Line Management Sales and HSE to embed quality and performance standards throughout service delivery.
• Monitor and audit field performance leading root cause analyses and corrective actions to close quality gaps and drive sustained improvement.
• Proficient with the Microsoft Suite (e.g. Word Excel PowerPoint etc.)
• Proficient with D365 System

The above statements are not intended to be an exhaustive list of all responsibilities duties and skills required of personnel so classified; nothing restricts the companys right to change assign or reassign duties and responsibilities at any time or for any reason.

SUPERVISOR RESPONSIBILITIES

• Directly supervise regional or functional leaders responsible for service quality and operational excellence initiatives.
• Provide leadership coaching and development to team members across multiple locations.
• Ensure alignment of team goals with corporate priorities and hold staff accountable for performance standards.
• Establish and manage performance goals and review processes to drive engagement and productivity.

EDUCATION & EXPERIENCE

• Bachelors degree in Engineering Business or related technical discipline required
• Masters degree or MBA preferred.
• Minimum of 10 years experience in the oil & gas industry preferably in downhole completions with at least 5 years in a senior leadership or quality management role.
• Proven track record leading service quality operations or continuous improvement functions in a fast-paced and technically demanding environment.
• Strong knowledge of downhole completion tools and systems including packers single-trip systems valves and well screens.
• Deep understanding of quality management systems (e.g. ISO 9001) and process control.
• Proficient in data analytics KPI tracking and performance management tools.
• Skilled in RCA failure analysis risk assessment and CAPA methodologies.
• ERP and field service systems experience preferred (e.g. SAP Oracle or similar platforms).

TRAVEL

• 25%-50% Domestic
• 25%-50% International

Superior Energy Services has Excellent Benefits: Medical Dental Vision Disability Life Matching 401(k) and Personal Time Off (PTO)

Superior Energy Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veterans.

We are an Affirmative Action and Equal Opportunity Employer that does not discriminate against any job applicant because of race color religion natural origin gender pregnancy sexual orientation age disability veteran status or other characteristics prohibited by law.

Required Experience:

Director