Fall Intern – Client Experience (CX) Department (2026)
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Description
IGM Financial Inc. is a leading wealth and asset management company in Canada managing approximately$310billionin assetsas of December 31 2025. It offers financial planning and investment services to over two million Canadians through IG Wealth Management and Mackenzie Investments.
Mackenzie Investments founded in 1967 is a key part of IGMs business model serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
At Mackenzie Investments You Can Build Your Career with Confidence
We are proud to be recognized as one of Canadas Top 100 Employers for the fourth consecutive yearsand one of Canadas Best Diversity Employers. Our vision and strategy aim to innovate the industry and support Canadians in achieving their financial goals.
Join our team to engage in continuous learning and skill development in a supportive environment.Experience the best of both worlds with our hybrid work environment where you spend three days a week in the office connecting collaborating and enjoying quality time with your amazing colleagues!
Our Values: Be better;we strive for improvement in everything we do.Be accountable;we foster clarity and are empowered to act responsibly.Be a team;we are united to drive collective impact to achieve our goals.
Position
We are currently hiring a Client Experience Intern for a winter term position (September to December 2026). Candidates must be enrolled in an undergraduate program and returning to school after the internship.
The position reports to the AVP Client Experience & Insights and supports cross-functional initiatives to improve the experience of financial advisors and investors. This role offers exposure to client insights journey mapping service design and CX strategy.
Responsibilities
The ideal candidate is organized curious and collaborative. Key responsibilities include:
- Support journey mapping activities including research documentation and insight synthesis
- Assist with gathering and analyzing client and advisor feedback data
- Help track and document CX initiatives milestones and deliverables across workstreams
- Capture and summarize meeting outcomes workshop insights and action items
- Assist in developing internal communication materials to support CX initiatives
- Organize and maintain CX tools and documentation (e.g. journey libraries templates)
- Support survey development basic analysis and visual storytelling
- Other duties as assigned related to experience improvement and service design
The expected annual base salary range (prorated for the term) for this role is which is determined based on year of study IGM program geographic location and candidates skills knowledge and addition to base salary this role is eligible for paid time off
How to Apply
Please submit a resume and transcripts (unofficial version) by May 10 2026 at 11:59pm EST
We thank all applicants for their interest in Mackenzie Investments; however only those selected for an interview will be contacted.
Mackenzie Investments is an accessible employer committed to providing a barrier-free recruitment experience. If you require accommodation or this information in an alternate format at any stage of the recruitment process please reach out to the Talent Acquisition team who will work with you to meet your needs.
Required Experience:
Intern
