Coordinator, Constituent Information Member Engagement
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Job Location:
St. Louis, MO - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Organization Profile
In grateful response to Gods grace and empowered by the Holy Spirit through Word and Sacraments the mission of The Lutheran ChurchMissouri Synod is vigorously to make known the love of Christ by word and deed within our churches communities and the world.
The Mission Advancement unit of the LCMS works closely with Synods Communications unit to support the mission and ministry efforts of the Office of National Mission the Office of International Mission and Pastoral Education which all report to the Chief Mission Officer. The Chief Mission Officer on behalf of the President shall supervise fundraising activity of the national office according to the policies established by the Board of Directors of the Synod.
The Member Engagement section of the Mission Advancement unit diligently maintains manipulates and pulls data out of the Synods Constituent Relationship Management (CRM) system Blackbaud Enterprise CRM (BBEC). Along with managing the data the Member Engagement section works with the LCMS Communications unit to send out correspondence to the Church (Mail email website and social media).
Reporting Relationships
Reports to the Director of Member Engagement LCMS Mission Advancement.
Relates to customers including donors and income recipients LCMS staff and staff of other LCMS ministries and organizations.
Essential Job Functions
Assists in the planning scheduling and management of Synod Inc.s comprehensive mass marketing and donor engagement strategies.
Maintains an expert-level knowledge of end-to-end CRM system operations (from identifying donor segments entering gifts and fielding contributor responses reporting and further donor cultivation).
Maintains daily work processes for the contributor information coordinators within Member Engagement.
Performs list generation processes for mass mailings e-mailings and calling programs to a variety of audiences typically annual fund contributors sustaining contributors first-time contributors and congregations.
Collaborates with multiple units and offices (I.e. Synod Communications Office of the President etc.) as well as external partners to ensure timely project completion.
Serves as co-administrator of the email inbox.
Runs regular reports on mass marketing effort performance.
Tests predictive modeling data every two months prior to donor score refresh.
Coordinates the new donor and lapsed reactivation processes and research.
Maintains all giving pages and a comprehensive list of the pages.
Provides back-up support to each in-unit team and functional area as needed.
Other duties and responsibilities as assigned by the Director of Member Engagement.
Education and Experience
A minimum of a bachelors degree in communications marketing business administration or a related field; masters related to nonprofit leadership or business administration is preferred.
Experience within CRM systems (i.e. Blackbaud Salesforce Microsoft Dynamics) specifically Salesforce Nonprofit Cloud and Marketing Cloud is preferred.
Knowledge Skills and Abilities
Ability to assist in managing robust intricate donor communications plans each year envisioning how different projects interact or counteract.
Ability to achieve mastery in basic unit functions including gift entry database integrity donor communications.
Ability to remain calm and respond appropriately in stressful situations.
Ability and willingness to interact frequently with constituents in a wide array of emotional states (non-donors/prospective donors current donors and other stakeholders)
Ability to seek out efficiency and process improvements.
Has a working knowledge of donor care best practices and the characteristics of a high performing team.
Ability to work well with other staff members and collaborate with other departments.
Possesses a can do attitude.
Is flexible agile willing and able to wear a variety of hats.
Upholds commitment to excellent customer (donor) service.
Supervisory Responsibility
None
Required Experience:
IC
