Gestionnaire de Comptes Account Manager

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Otis Elevator Company is searching for a highly motivated Account Manager responsible for territory sales margin growth & customer satisfaction for all customers within the assigned geography.

Essential Responsibilities

• Prospect build and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory. Responsible for both territory sales & margin growth.

• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program

• Manage and nurture account relationships to drive renewals and repair opportunity

• Conduct sales planners and needs assessment to inform account targeting efforts including expansion within existing installed base and renewal efforts

• Assist with customer concern resolution along with Operations including Service Project Manager and Service Supervisor

• Partner with branch business development sales team to identify business development opportunities.

• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message

• Use Otis sales tools to effectively track opportunities pipeline and forecast sales results

• Manage opportunities in the CRM pipeline and provide accurate forecasting

Education / Certifications

• Bachelors degree required

Basic Qualifications

• 2 years sales experience required

• Fully bilingual in both French and English

• Ability to work in a highly team-oriented and dynamic environment

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers

• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities

• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software

• Outstanding sales/negotiation skills and goal-orientated with strong time management and organizational skills

Preferred Qualifications

• Elevator industry experience a plus

Otis is the worlds largest elevator and escalator manufacturing installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68000 employees including engineers digital technology experts sales and functional specialists as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving high-performance company. Together the peopleof Otis are creating new ideas and opportunities by collaborating across time zones geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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